Technical Support Specialist

1 day ago


Salt Lake, Utah, United States Motorola Full time

Company Overview: At Motorola Solutions, we're dedicated to helping people and organizations be their best in the moments that matter. Our mission is to provide innovative technologies that make a real difference in public safety and security ecosystems.

Job Description: As a Hypercare Support Specialist, you will play a critical role in delivering exceptional customer support and technical expertise to our clients. Your primary responsibility will be to provide face-to-face customer service and technical support for PremierOne CAD or RMS systems. You will work closely with customers to understand their comprehensive business requirements and provide successful software application support with minimal impact on live operations.

Responsibilities:

  • Provide technical support, server updates, system health checks, and general system troubleshooting.
  • Validate, troubleshoot, and characterize reported application issues.
  • Better collaboration with various technical organizations to determine customer solutions.


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