Customer Service Specialist I
1 month ago
JOB SUMMARY
Interacts with IGSS retail and fleet customers, via phone and email to resolve software/hardware related issues with IDSS (Isuzu Diagnostic Service Systems). Monitors all retail and wholesale orders and assists in helping customers resolve issues with e-commerce orders.
% of time
spent on each PRINCIPAL DUTIES & RESPONSIBILITIES
activity
80%
Answers the IDSS technical support line for USA and Canada commercial vehicle market dealers, E-IDSS (engine) users and aftermarket retail IDSS subscription holders. Provides remote technical support over the phone and internet. Troubleshoots hardware and software issues for E-IDSS, including but not limited to, install problems, web updater problems, no communication, registration keys reissue, programming errors, and hardware repairs.
10%
Assists as needed in the fulfillment of website (dealer and aftermarket) orders.
10%
Supports the coordination of parts ordering and inbound and outbound shipment logistics.
Performs miscellaneous job-related duties as assigned.
ORGANIZATIONAL RELATIONSHIPS
• Reports to: Director, Engineering Development
EDUCATIONAL EXPERIENCE & TRAINING
- Associates degree or equivalent directly related work experience
- Minimum three years customer service experience
- Technical/customer relations training courses
KNOWLEDGE
- Technical product knowledge
- Dealership operations
- Consumer relations
- General understanding of product liability laws including lemon laws and arbitration
SKILLS & ABILITIES
- Proficient PC skills in Microsoft Office applications
- Strong verbal and written communication skills
- Ability to work independently while meeting objectives and expected results
- Conflict resolution and negotiation skills
- Team/interpersonal skills
PHYSICAL STANDARDS
The employee must be able to access, enter, and retrieve data using a computer. This is primarily a sedentary position in a controlled office environment which requires only occasional reaching, stooping, and lifting of office files, reports or records, typically weighing 5 lbs. or less.
Pay scale for this position is between $49,639 to $60,808. The actual compensation will be determined based on experience and other factors permitted by law.
-
Customer Service Specialist
3 weeks ago
Lake Orion, Michigan, United States Isuzu Motors Limited Full timeJob OverviewThis is a hybrid role that requires three days of on-site work in Lake Orion, Michigan. As a Customer Service Specialist I, you will interact with IGSS retail and fleet customers via phone and email to resolve software/hardware-related issues with IDSS.About the JobWe are seeking an experienced customer service professional to join our team as a...
-
Customer Service Specialist I
2 days ago
Lake Orion, United States Isuzu Motors Limited Full timeThis role is hybrid, requiring three days onsite in Lake Orion, Michigan. We are not considering visa sponsorship for this positionJOB SUMMARYInteracts with IGSS retail and fleet customers, via phone and email to resolve software/hardware related issues with IDSS (Isuzu Diagnostic Service Systems). Monitors all retail and wholesale orders and assists in...
-
Customer Service Specialist I
1 month ago
Lake Orion, United States Isuzu Motors Limited Full timeThis role is hybrid, requiring three days onsite in Lake Orion, Michigan. We are not considering visa sponsorship for this positionJOB SUMMARY Interacts with IGSS retail and fleet customers, via phone and email to resolve software/hardware related issues with IDSS (Isuzu Diagnostic Service Systems). Monitors all retail and wholesale orders and assists in...
-
Customer Service Specialist
4 days ago
Lake Orion, Michigan, United States Dunham's Full timeAre you a motivated and detail-oriented individual who enjoys working in a fast-paced retail environment? If so, we encourage you to apply for our Sales Team Member position at Dunham's Sports. In this role, you'll be responsible for providing top-notch customer service, processing transactions, and maintaining store appearance.ResponsibilitiesOperating a...
-
Home-Based Customer Advocate
4 days ago
Lake Placid, New York, United States Remote Customer Service Full timeProvide World-Class Customer Support from HomeWe are seeking highly skilled customer service representatives to join our team and provide exceptional customer support from the comfort of their own homes. As a remote customer service representative, you will be responsible for handling inbound calls and emails, resolving customer inquiries and issues in a...
-
Sales and Customer Experience Specialist
4 weeks ago
Lake Orion, Michigan, United States Walgreens Full timeAre you a customer-focused individual with excellent communication skills? Do you enjoy working in a fast-paced retail environment? If so, we may have the perfect opportunity for you!As a Sales and Customer Experience Specialist at Walgreens, you will be responsible for providing exceptional customer service, registering sales on assigned cash registers, and...
-
Customer Service I
7 months ago
Canyon Lake, United States Ace Hardware Full timeCUSTOMER SERVICE I JOB DESCRIPTION Hourly range to commensurate with qualifications Possess a basic knowledge of hardware, electrical, plumbing, paint. Proficiency in general computer software is required for 'Epicor', which is the software technology that is utilized storewide within our retail environment. Listed is a representation of some of the minimal...
-
Automotive Service Specialist
3 weeks ago
Lake Orion, Michigan, United States Serra Lake Orion Automotive Full timeWe are seeking a skilled Automotive Service Specialist to join our team at Serra Lake Orion Automotive. As an Automotive Service Specialist, you will be responsible for diagnosing and repairing vehicles to factory specifications.The successful candidate will have previous experience as an Automotive Technician, with a valid State of Michigan Motor Vehicle...
-
Customer Service Specialist
3 weeks ago
Salt Lake, Utah, United States S3 Shared Service Solutions, LLC Full timeS3 Shared Service Solutions, LLC is a leading credit union service organization (CUSO) that provides collaborative business solutions to its partner credit unions. We are currently seeking a highly motivated Customer Service Specialist to join our team and help us deliver exceptional customer service to our members.About the RoleThis exciting opportunity...
-
Lake Mary, United States JPMorganChase Full timeJob DescriptionJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.As a Specialist I in Customer Service, you will take approximately 80 – 120 inbound calls a day from...
-
Field Service Specialist
2 weeks ago
Lake Orion, United States American Battery Solutions Full timeJob DescriptionJob DescriptionJob Summary:The Field Service Specialist is responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and growth of the American Battery Solutions (ABS) customer service portfolio. This role will be responsible for traveling to client locations and supporting ABS customers. The...
-
Customer Service Representative
4 weeks ago
Lake Orion, Michigan, United States CVS Health Full timeAt CVS Health, we are committed to delivering exceptional customer service and providing a unique shopping experience for our customers. As a Retail Store Associate, you will play a critical role in achieving this goal by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential...
-
Customer Service Ambassador
6 days ago
Crystal Lake, Illinois, United States Kroger Full timeJob Overview:This role involves providing top-notch customer service in a fast-paced coffee shop environment. As a Coffee Shop Specialist, you will work closely with associates to achieve company/store goals, prepare beverages to recipe and standards, and recommend products to customers. You will also maintain high-quality products and report any...
-
Customer Service Liaison
3 weeks ago
Lake Orion, Michigan, United States Clarks White Glove Delivery Inc Full timeAt Clarks White Glove Delivery Inc, we are seeking a highly skilled Customer Service Liaison to join our team.The estimated salary for this position is $45,000 - $60,000 per year.Job DescriptionThis role involves working closely with customers and clients to ensure seamless furniture delivery experiences. Key responsibilities include:Scheduling deliveries...
-
Customer Service Representative
4 weeks ago
Lake Orion, Michigan, United States DSW Full time**Job Description**: We're seeking a talented and enthusiastic individual to join our sales team as a Store Associate. In this role, you'll have the opportunity to work with a wide range of products, from stylish shoes to fashionable accessories.About the TeamYou'll be part of a dynamic and supportive team that's passionate about delivering exceptional...
-
Customer Service Representative
4 weeks ago
Lake Orion, Michigan, United States DSW Full timeJoin our team at DSW, Inc. in Auburn Hills as a Retail Sales Associate at Baldwin Commons, Orion! As a key member of our salesfloor team, you'll be responsible for driving sales, engaging with customers, and maintaining a high level of customer satisfaction.Your Key Tasks:Provide exceptional customer service, answering questions and making product...
-
Customer Service Representative
3 weeks ago
Lake Orion, Michigan, United States Old Navy Full timeOld Navy offers a competitive salary of $12.50 per hour.You'll thrive in this role if you have a passion for apparel and fashion trends that enable you to drive sales and delight customers as you execute company processes & procedures.Key Responsibilities:Create memorable shopping experiences for customersPerform other responsibilities and tasks related to...
-
Sales and Customer Service Representative
3 weeks ago
Lake Orion, Michigan, United States Petco Full timeBecome a valued member of our team as a Sales and Customer Service Representative at Petco! In this role, you'll be responsible for providing excellent customer service, responding to customer inquiries, and maintaining a positive and welcoming store environment.The estimated annual salary for this position is $50,000-$65,000, based on location and...
-
Caregiver Support Specialist
4 weeks ago
Lake Orion, Michigan, United States McLaren Health Care Full timeJoin McLaren Health Care, a leading healthcare provider, as a Caregiver Support Specialist. In this vital role, you will provide compassionate care and support to residents in our nursing home. Our team is dedicated to delivering exceptional patient experience and we are seeking like-minded individuals to join us.The estimated salary for this position is...
-
Customer Service Specialist
7 months ago
Lake Mary, United States CNA Financial Corporation Full timePerforms a combination of duties in accordance with departmental guidelines:Receives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes. May utilize logs or other tools to track and upd Customer Service Specialist, Customer Service, Specialist, Business Partner, Retail, Insurance, Skills