Technical Support Representative

7 days ago


Lake Orion, Michigan, United States Isuzu Motors Limited Full time
Job Summary:

We are seeking an experienced Technical Support Representative to join our team at Isuzu Motors Limited. This role involves interacting with customers via phone and email to resolve software/hardware related issues with IDSS (Isuzu Diagnostic Service Systems). The successful candidate will have a strong technical background and excellent customer service skills.

Key Responsibilities:

* Provide remote technical support over the phone and internet * Troubleshoot hardware and software issues for E-IDSS * Assist in the fulfillment of website orders * Support the coordination of parts ordering and inbound/outbound shipment logistics

What You'll Need:

To be successful in this role, you will need: * Associates degree or equivalent directly related work experience * Minimum three years customer service experience * Technical/customer relations training courses

Why Join Us:

At Isuzu Motors Limited, we value our employees and offer a comprehensive benefits package, including competitive salary, health insurance, retirement plan, and paid time off. We are committed to fostering a positive and inclusive work environment that supports your growth and well-being.

Estimated Salary Range: $54,223 - $65,388 per year.

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