IT Technical Support Specialist
6 days ago
A leading player in the audiovisual and IT integration industry, Avidex delivers cutting-edge solutions to diverse clients. We pride ourselves on innovation, technical expertise, and a commitment to excellence. As we expand, we seek a highly skilled and experienced Help Desk Specialist - IT to join our dynamic team in California.
Compensation Package: Competitive annual salary of $85,000 and benefits including health, dental, and vision insurance, 401(k) retirement plan with employer match, 120 hours of PTO (accrued), 10 paid holidays, 8 hours for volunteer work, opportunities for professional growth and development, and a collaborative and innovative work environment.
Job Summary: The Help Desk Specialist - IT will be a key contributor in delivering top-notch technical support to both local and remote staff. In this dynamic, multi-platform environment, you will assist with network infrastructure, PCs, and mobile devices, ensuring smooth operations across the company. Working closely with IT leadership and collaborating with various departments, you'll efficiently prioritize and resolve technical issues, playing a crucial role in keeping our systems running seamlessly.
Required Skills and Qualifications:
- A minimum of 1-3 years of hands-on IT/Help Desk experience.
- Proficient in Microsoft Desktop Platforms (Windows OS, troubleshooting).
- Basic networking knowledge: DNS, DHCP, IP addressing, VPN, network protocols.
- Active Directory, DNS, DHCP, Wi-Fi, Firewalls, and IP Telephony expertise.
- Experience with Microsoft Office 365: Outlook, Excel, SharePoint.
- Familiarity with VPN setup and remote access technologies.
- Understanding of macOS (bonus for multi-platform environments).
- Experience in a Managed Services Provider (MSP) environment (preferred).
- Experience with anti-virus solutions like Sophos, Trellix, CrowdStrike.
- Experience monitoring and maintaining desktops, applying patches, and ensuring systems are up to date.
- VPN configuration and remote access support expertise.
- Strong documentation skills for troubleshooting steps, system changes, and project tracking.
- Proficiency with Office 365, Outlook, and Excel.
- Multitask effectively in a fast-paced environment.
- Strong problem-solving and troubleshooting skills.
- Clear communication with both technical and non-technical users.
- Willingness to travel for on-site support.
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