Technical Service Specialist

3 days ago


Lake Mary, Florida, United States Kappa Services Full time
About the JobWe are looking for a skilled Technical Service Specialist to join our team. In this role, you will be responsible for handling tier 2 support escalations from the Help Desk, resolving advanced technical issues, and taking ownership of tickets until they are resolved.

You will work on tickets in a professional manner, thoroughly documenting processes, and ensuring routine preventative maintenance is performed.

The ideal candidate will have a strong background in IT, with a minimum of seven years' experience in a similar role. They will be proficient in various technologies, including server, network, and desktop application support.

We offer a fun work environment, a focus on a 40-hour workweek, technology training and certifications, and a competitive salary of $60,000 - $70,000 per year, based on location and experience.



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