Customer Service Specialist
3 weeks ago
This is a hybrid role that requires three days of on-site work in Lake Orion, Michigan. As a Customer Service Specialist I, you will interact with IGSS retail and fleet customers via phone and email to resolve software/hardware-related issues with IDSS.
About the Job
We are seeking an experienced customer service professional to join our team as a Technical Support Associate. This is a challenging role that requires strong technical skills, excellent communication skills, and a customer-focused approach.
Key Responsibilities
• Answer technical support calls for USA and Canada commercial vehicle market dealers, E-IDSS users, and aftermarket retail IDSS subscription holders
• Provide remote technical support over the phone and internet
• Troubleshoot hardware and software issues for E-IDSS, including install problems, web updater problems, no communication, registration keys reissue, programming errors, and hardware repairs
Additional Responsibilities
• Assist as needed in the fulfillment of website orders (dealer and aftermarket)
• Support the coordination of parts ordering and inbound/outbound shipment logistics
• Perform miscellaneous job-related duties as assigned
Requirements
• Associates degree or equivalent directly related work experience
• Minimum three years customer service experience
• Technical/customer relations training courses
Preferred Skills
• Proficient PC skills in Microsoft Office applications
• Strong verbal and written communication skills
• Ability to work independently while meeting objectives and expected results
• Conflict resolution and negotiation skills
• Team/interpersonal skills
Salary Information
The estimated salary for this position is between $49,639 to $60,808 based on location and experience.
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