Support Executive

1 week ago


Stamford, United States SysMind Tech Full time
Job Title - Support Executive

Location - Stamford, CT/Hartford, CT(Onsite)

Job Description:

A skilled Desktop Support Technician ready to join our End User Computing and Site Reliability Engineering (EUC SRE) team.

As a Desktop Support Technician, you will be responsible for maintaining and troubleshooting computer-related infrastructure, including video conference equipment, and assisting employees, including our Senior Management Team experiencing IT difficulties.

You will:
• Maintain hardware asset management and recommend laptop Procurement to meet the organization needs.
• Configure workspace as requested.
• Repair, test, image and clean PC's, laptops, monitors, printers and other related hardware.
• Manage video conference rooms. Configuration, software updates, hardware issues. Readiness health checks for all major events /meetings.
• Provide support to network team in troubleshooting issues with network hardware.
• Support desktop engineering team in imaging and testing new configuration changes.
• Manage mobiles (iOS and Android) hardware assets.
• Co-ordinate with vendors to repair and test hardware.
• Collaborate with engineering teams to develop/test automation scripts using python/PowerShell/shell scripting to self-heal known issues of video conferencing and M365 Suite
• Developing synthetic monitoring for all End user computing services
• Work out of our Stamford or Shelton offices based on the business need.

As a Desktop Support Technician,
• Bachelor's degree in computer science or related field.
• 5+ years of experience in PC/Laptop build and PC refresh of Windows and Mac laptops.
• Experience in fixing hardware issues related to PC / Laptop and IT accessories.
• Experience in handling Video Conference configuration and troubleshooting and performing health checks using Grafana / Dynatrace / Splunk.
• Experience collaborating with engineering teams to develop/test automation scripts using python / PowerShell / shell scripting.
• Experience in developing synthetic monitoring for all End user computing services.
• Knowledge in Active Directory (ADDS), SCCM, Azure AD, Microsoft Intune, and JAMF Pro.
• Knowledge of security patching, software packaging & deployment and mobile device management.

Preferred
• Good understanding of Agile Scrum/Kanban, JIRA Project and Confluence, as demonstratable through formal education or direct experience.
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