Quality Assurance Analyst

4 weeks ago

Phoenix, United States Southwest Human Development Full time
A positive future for every child

Southwest Human Development is Arizona’s largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child’s development. At Southwest Human Development, our services improve lives and help families by supporting young children and their caregivers during this important time.

Your skills, experience, and passion are needed at one of the nation’s largest nonprofits dedicated to early childhood development. Join our team and experience a long-term career which brings joy and satisfaction in knowing you make a difference. We offer over 40 programs and services to more than 140,000 children.

Why choose us?

  • You will be rewarded with benefits, including zero contribution health plan options, 401K plan, wellness programming, and generous paid time off.
  • You will have the opportunity to represent a highly respected non-profit agency in Arizona.
  • You will enjoy a supportive and collaborative work environment.
Job Title: Quality Assurance Analyst

The Quality Assurance Analyst works under regular direction of the Quality Assurance Supervisor providing comprehensive support for the collection, tracking, synthesizing, and reporting of data across the Quality First Coaching and Incentives and the Quality First Academy programs. The successful candidate will work in collaboration with the QF Incentives Analyst to ensure accurate and timely deliverables to community partners, subcontractors, and funders.

In this role you will:
  • Utilizes a Dynamics database for data input and data tracking in support of quality assurance efforts.
  • Manipulates raw data to create reports and visuals to highlight key components of the QF Coaching and Incentives work.
  • Actively works to refine and enhance processes and procedures related to QF incentives and other contract deliverables.
  • Assists in the coordination, access, and utilization of Quality First (QF) incentive funds for enrolled QF participants.
  • Manages the Quality First Academy (QFA) roster and tracks attendance and evaluation data for all QFA professional development offerings to develop comprehensive data reports for the funder.
  • Collaborates with agency Registry Coordinator to create and submit professional development hour reports for QFA technical assistance professionals.
  • Supports incentive/financial audits in collaboration with the SWHD Finance team.
  • Helps design and develop incentive guidance documents, webinars, and/or videos to support coaches, coordinators, and QF participants.
  • Supports the annual QF data collection processes including Incentive Funds Agreements, License Capacity Verification, and Expenditure Reports.
  • Manages the QFA email account, outgoing email templates and ongoing correspondence with technical assistance professionals across the state.
  • Utilizes agency accounting systems (i.e. SparkRock) as applicable and appropriate for position.
  • Performs duties in an organized, efficient, and timely manner.
  • Demonstrates sensitivity to linguistic, cultural, social, economic, individual and role differences among QF participants served.
  • Other duties as assigned.
What it takes:
  • Bachelor’s degree in data science, computer science, business or similar field
  • Proficient with technology, including the use of spreadsheets and databases
  • Effective time management and organizational skills
  • Must be able to obtain a Level One Fingerprint Clearance Card
  • Bilingual in English and Spanish preferred


SWHD takes the health and safety of our employees and the communities we serve very seriously. We strongly believe vaccination is a critical safety measure to protect each of us and the communities we serve. COVID vaccinations have proven to be highly effective at protecting people from getting COVID-19 or from getting severely ill from it.

Learn more

Our core values embody Southwest Human Development’s commitment to services that uplift the lives of children, families and other care providers, and the communities in which they live. These values are intended to guide the professional development, ethical conduct, and skilled practice of all our staff, whatever their specific role within the agency. All staff are valued as making essential contributions to strengthening the foundation that Arizona’s children need for a great start in life. Learn more about our values and benefits here.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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