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Customer Service
3 months ago
As a Customer Service & Counter Sales person, this position actively participates in day to day customer service for our fast-paced welding, industrial and specialty gas business with CK Supply, Inc. This individual will handle all aspects of the customer experience, including over the phone, in person and via email communication to ensure a high level of satisfaction and provide technical know-how. The daily activities of this role require the individual to represent all of the company's products and services within the Welding, Gas and Specialty Gas industry. This position will need to stay current on industry trends, regulations, guidelines and compliance to assist the customer with product knowledge and assist them with product selection. Ck Core Values Please read slowly these are non-negotiables and we are going to ask you about them in the interview Driven: Hardworking, Dedicated, Dependable, Desire to be the Best Passionate: Positive Attitude, Appearance, Pride, Love What We Do People-Oriented: Honest, Respectful, Trust-Worthy, Integrity Solutions-Focused: Knowledgeable, Creative, Problem-Solvers Primary Duties And Responsibilities As a key member of the Customer Service team, this individual will make a difference by: Engaging with a wide variety of customer requests while thinking on your feet, troubleshooting, resolving conflicts and exceeding expectations for everything the company has to offer. Will also provide solutions for customers' requirements in the industrial as well as the specialty gas fields. Being an expert at everything CK offers (don't worry we will train you) and need to be comfortable asking questions, answering questions and providing creative solutions on the spot. Being organized, able to perform effectively under stress, have a positive and professional attitude, not scared to work late, show up early, wear multiple hats and go above and beyond. Troubleshooting over the phone is a very common daily task. Being responsible for promoting and encouraging safety, while coordinating with sales and operations departments, for the distribution of products for CK Supply. Positive professional attitude and appearance adhering to high standards of excellence. Exercising sound judgement and business acumen to make decisions that will improve results and hit goals within the company. Maintaining company policies and industry mandated regulations. Communicating with the customer's Account Managers to coordinate pricing and to discuss leads and quotes. Ensuring merchandise in the showroom is organized and clean. Other related duties as assigned. Qualifications/ Requirements High School Diploma or Equivalent, Required 5 years of customer service experience in the same or similar industry. Experience within the welding and specialty gas environment is a plus. Ability to learn and use computer software programs fast and accurately. Ability to stoop, twist, bend, kneel, and lift merchandise/equipment up to 75 pounds. Ability to stand for long periods of time. Ability to read, count and write to accurately complete paperwork. Ability to use a cash register and provide correct change. Experience in quality control, strong math background, analytical or ability to communicate standards and attention to detail is a must. WHY YOU WILL LOVE WORKING HERE Headquartered in St. Louis, MO, CK Supply Inc. has been the definitive source for metalworking and gas related technologies for over 70 years. We distribute a full line of industrial welding and gas related equipment focusing on product quality, best in class service and family values. Cee Kay is growth minded, looking to be the dominate distributor of gas and welding supplies in the Midwest by doubling in size within the next ten years With this growth will come new opportunities, with a promote-from-within culture leading the way. Our mission is to provide CK employees with a safe work environment that is challenging, productive, fun and rewarding. Competitive starting base salary Largest independent distributor of welding and gas products in Missouri and downstate Illinois Family owned and operated company ESOP (Employee Stock Ownership Plan) Open-book management with year-end company bonus eligibility Company focus on developing employees through training Strong brand and reputation in the market Quarterly Profit Sharing Program Competitive Medical, Dental, Vision Company-Paid Short-Term & Long-Term Disability Company-Paid Life Insurance HSA Account with Company Contribution Flexible Spending Account Employee Assistance Program Tuition & Gym Membership Reimbursement Program 401(K) with match 15 Days Paid Time Off This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Cee Kay Supply, Inc. and any subsidiaries are Equal Opportunity Employers (EOE). #J-18808-Ljbffr
