Subscriber Support Agent

11 hours ago

St Louis, United States Customer Direct Full time
Currently looking for a Full-Time Employee to work in office at our Maryland Heights, MO location

Hours: 7:30 am - 4:00 pm CST - Monday - Friday

Are you detail-oriented and seeking a full-time career opportunity within the contact center account services industry? Do you enjoy data entry, working with numbers and spreadsheets? Are you ready to be part of a small account services team for a well-known publisher?

If you said yes to any of the above.... We may be exactly what you are looking for in your career search

What We're Looking For:

Ideal candidates for the Account Specialist role generally have a background in account or banking services and have outstanding organization, attention to detail and accuracy.

The most successful employees are process driven, detail focused and can deliver highly accurate data entry.

What We Offer:
  • Unbelievable benefits, including PTO (paid time off), Health, Vision, Dental and Life Insurance
  • Opportunity to develop valuable communication skills and account services experience while "on the job"
  • World-class work, with World Class Brands.... and, we are really proud of the thousands of people we help every day
  • Fun, dynamic company with really nice, friendly people; a respectful and positive workplace where you are sure to develop life-long relationships
  • Well-defined career advancement goals, affording you the opportunity to learn and grow your career - both in additional skills, responsibilities and earnings
  • Success Recognition and Reward programs to keep things fun and challenging
What YOU can expect:

Account Specialists provide subscription accounting services for a broad array of print and digital publications on behalf of business, consumer, professional and scientific publishers. Account Specialists may also assist with phone and email interactions as required to meet our Client's brand guidelines and Service level requirements. Candidate expectations include;
  • Professionally represent our Clients through the accurate, timely, well-organized, and efficient processing of inbound mail receipts from new and existing customers regarding a variety of requests.
  • Process Client customer payments according to company policies/procedures and ensure that all activities comply with PCI standards.
  • Ensure service quality by maintaining individual performance including, but not limited to: Attendance, Quality/Accuracy and Processing Efficiency.
  • Ability to create and maintain complex spreadsheets, and to reconcile and balance account ledgers.
  • Minimum keyboard proficiency of 30 WPM, in addition to proficiency with 10-key calculator.
  • Maintain personal productivity and quality standards that enable a favorable cost of labor so that the company may continue to provide excellent service to our customers and ensure job security and career growth to our staff.
  • Proficiency with standard office technologies, including Microsoft 365, MS Word, Excel, web browsers, email, electronic calendar, instant messaging, information sourcing, etc.
  • Previous account/banking services experience a plus, but not required
  • Strong written and verbal English communication skills. Great penmanship a plus
Employment is contingent upon pre-employment criminal background screening in accordance with the company's policy.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their Supervisor in compliance with Federal and State Laws.
  • Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.
  • Requirements are subject to change with modifications affecting both existing and future employees.

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