Customer Service Associate

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**Customer Service Associate - English + French, Spanish, or Portuguese Speaker**

Chicago / Service Customer Service / Full-time **Notice:** Several false job solicitations are circulating via email and social media purporting to be official Getty Images communications. While our staff may initially contact you via social media if your experience is relevant to a posted role, we will ***never*** issue job offers or request personal financial information via social media. Further, all outreach will include the Getty Images employee email and phone contact. As a reminder, all career opportunities can be found .

**Covid-19 Company Statement:** *Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing may be mandated by the relevant local laws with which Getty Images will comply. If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).*

**US Specific:** *Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing has been mandated by the Biden administration and that mandate applies to our US workforce. If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).*

**Who We Are:** For over 25 years, Getty Images has embraced disruption and change; riding the digital wave to evolve from a fragmented, analog stock photo business into a multi-billion dollar, global e-commerce industry leader and trusted brand. The breadth and quality of our content has always allowed our customers and partners to tell their stories with greater creativity and accuracy, eliciting more emotion and enabling more action. **Help us move the world with images** is the most trusted and esteemed source of visual content in the world available through its industry-leading sites and . The Getty Images website serves creative, business and media customers in almost 200 countries and is the first-place people turn to discover, purchase and share powerful content from the world's best photographers and videographers. Getty Images works with over 360,000 contributors and image partners to provide comprehensive coverage of more than 160,000 news, sport and entertainment events, impactful creative imagery to communicate any commercial concept and the world's deepest digital archive of historic photography. With **over 440 million assets**, of which over **320 million are digitized**, encompassing the latest global news, sports, celebrity, music and fashion coverage; exclusive conceptual creative images; and the worlds largest commercial archive. New content is added daily, with **8-10 million new assets added each quarter**. Getty Images offers the most exclusive and unique creative and editorial visual content globally. The breadth and quality of our content allows our customers and partners to tell their stories with greater creativity and accuracy, thereby eliciting more emotion and enabling more action. Getty Images moves the world whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving. Getty Images offers the **highest quality and most diverse visual content**, based on industry-leading **expertise and innovation**.

**Customer Service Associate -** **English + French, Spanish, or Portuguese Speaker** **Duration: Permanent** **Location: Calgary, Canada** **Start: ASAP**

**Additional:** A*vailability to work non-traditional shifts (e.g. evening and weekend shifts)*

The Customer Service Associate is responsible for providing exceptional service to inbound customer inquiries while also being responsible for sales of inbound accounts through inbound communication channels. They receive telephone calls/email/chat to handle all aspects of sales & service, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. They collaborate with the sales team by providing administrative assistance and general support. The Customer Service Associate will use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships, is vital to our team and leads naturally into a sales position. + Desired 3 to 5 years relevant customer service experience

+ Strong interpersonal, organizational and communication skills

+ Strong attention to detail

+ Strong customer service skills, and the ability to build and maintain relationships via telephone and email

+ Proficient computer literacy (Internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.)

+ Must speak one other language in addition to English - preference is French

+ Experience with Salesforce preferred

**Leadership Principles**

**As a company, we're committed to living these Principles every day. Here's how we support our mission to be the best place to work globally.**

**We are trustworthy, transparent, and honest** We love character, authenticity, and integrity.

**We always raise the bar** Excellence is our norm; we get better through endeavor, curiosity, and speed.

**We collectively bring solutions** We love debate, but collaborating to solve problems for ourselves and our customers is everyones responsibility.

**We care, are kind, courteous, and respectful** We will not tolerate rudeness.

**We reject biased behaviour and discrimination** We seek to understand biases in all forms. We call out biases and discrimination when observed and take action where responsible.

**We are inclusive of different voices, perspectives, and experience** Diversity and inclusion are never done, but we are passionate in their pursuit.

**We are one Getty Images with no silos** We share goals and accountability; we and actively seek information and expertise; we make time for our peers.

**We deliver on our commitments, and commercial goals** With one voice and shared accountability.

**We put the customer at the heart of everything we do** We listen to, anticipate, and exceed customer needs, adapting as they evolve.

We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Women, gender-nonbinary, people of color, LGBTQIA+ people and people with disabilities are encouraged to apply.

Getty Images is committed to providing Reasonable Accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance to search for a job opening or to submit an online application, please email **RecruitingAccommodations@gettyimages.com****.**

Visit Getty Images at to learn more about how the company is advancing the unique ??role of still and moving imagery in communication and business, and enabling creative ideas to come to life. For company news and announcements, visit our, and for the stories and inspiration behind our content, visit**.** Find Getty Images on , , **,** , and **,** or download thewhere you can explore, save and share the world's best imagery. **Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic pr