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Customer Service Associate

1 month ago

Chicago, United States Notre Shop Full time

**Customer Service Associate**

* Chicago, IL

* Full Time

* Experienced

Notre is currently seeking a full-time Customer Service Associate. This team member will be responsible for addressing customer service requests received via our customer support channels and social media platforms. The ideal candidate will be organized, motivated, a strong communicator, and have excellent knowledge of sneaker and luxury apparel brands. The ability to build customer bonds via product knowledge, personality and enthusiasm is important.

**Responsibilities:**

Monitor various support channels such as email and social media while addressing customer

concerns in a timely, pleasant, and efficient manner.

* Order cancellations

* Address change requests

* Measurement requests

* Manage returns - process, inspect, and ensure items are in new condition

* Address various other customer inquiries

Assist with administration duties

* File claims

* Perform risk management duties

Coordination & Communication

* Work with warehouse and retail management to ensure customer requests are being met

* Identify key areas of improvement and partner with management team to implement policies, procedures, technical improvements and training programs to address those areas

* Act as liaison and point of contact for other departments to ensure a customer focused approach to business initiatives

* Provide weekly customer feedback report to management

**Minimum Qualifications:**

* 2+ years of customer service experience or luxury retail experience

* Proficient in Microsoft Office and Google Sheets

* Excellent verbal and written communication skills

* Ability to gracefully deal with challenges and hostile communication

* Shows great attention to detail

* Process oriented

* Passion for providing excellent customer service

**Preferred Qualifications:**

* Associate degree or higher in Advertising, Creative Writing, English Literature, Journalism,

Marketing, or related field

* Experience working in a fast-paced retail ecommerce environment

* Working knowledge of the types of brands and products Notre carries

* Familiarity with Lightspeed, Shopify, and Zendesk

****Writing samples are strongly encouraged****