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IT Support Specialist

3 months ago

St Paul, United States Delkor Systems Full time

The IT Support Specialist provides help desk support for all corporate computer users along with configuration and installation of all workstations. The IT Support Specialist also develops and leads educational sessions for IT topics.

The IT Support Specialist job description is intended to point out major duties and authorities within the position, but it is not limited to these items.

PRIMARY RESPONSIBILITIES

  1. Image, configure, license, maintain and support all workstations, laptops, and printers.
  2. Troubleshoot and repair computer hardware and software issues. Research issues as required before escalating the issue to the next level tech support. Prepare specific hardware/software solutions to be purchased to resolve the issues.
  3. Configure and install all software at the domain user level. General software to include:
    • Windows operating systems
    • Microsoft Office 365 Software such as, but not limited to: Outlook, OneNote, OneDrive, Excel, SharePoint, Teams, etc.
    • AutoCAD
    • SolidWorks/PDM
    • Customer Relations Management (CRM) Software
    • UPS world ship
    • All Service and Controls software
  4. Administrate Microsoft Office 365 systems.
  5. Provide help desk support to corporate computer users.
  6. Upgrade software per department requests.
  7. Assist departments in assessing and converting excel macro documents into a less restrictive format.
  8. Research new technology for possible applications in the work environment.
SECONDARY RESPONSIBILITIES
  1. Perform other tasks or duties as assigned.
JOB SPECIFICATIONS

Education and Experience
  1. Two (2) year degree in Information Technology or four years related field work experience.
  2. Minimum of two (2) years of experience in Information Technologies troubleshooting and end user support.
  3. Experience and/or familiarity with Delkor's product line preferred.
Technical Skills and Abilities
  1. Demonstrated ability to produce written communication at a professional business level.
  2. Working knowledge of the Internet and its capabilities.
Non-Technical Skills:
  1. Interpersonal Communication:
    • Communicates clearly and effectively (verbally and non-verbally) to individuals and groups, internally and externally, to exchange ideas and convey detailed information accurately.
    • Works well with a variety of people and personalities, and with other Delkor departments.
    • Works collaboratively, as a team member, to suggest ideas and resolve issues in a positive manner.
  2. Work Ethic:
    • Well organized with a strong aptitude for details.
    • Strong capacity for critical thinking, decision-making, problem analysis and problem solving that is essential in a fast-paced environment.
    • Outstanding work prioritization skills.
    • Works independently and accurately with minimal supervision.
    • Able to maintain a positive workplace environment under challenging situations.
  3. Leadership
    • Excellent leadership abilities for working as an influential member of a team.
PHYSICAL REQUIREMENTS

The IT Support Specialist must be able to:
  1. Sit at a desk or in meetings for extended periods of time that often include extensive computer work.
  2. Stand or walk for a portion of the day.
  3. See and judge distances and space relationships to successfully complete detailed activities to fine tolerances, including reading spreadsheets and other documents.
  4. Apply physical mobility (reaching, bending, kneeling, arm and leg extension, crawling, climbing) to install and repair computer systems equipment.
  5. Lift 10-70 pounds occasionally.
WORK ENVIRONMENT
  1. Eighty percent (80%) of the work duties are performed in an office setting, carrying out detail work sitting at a desk and working on the computer, or working at an office table.
  2. Twenty percent (20%) of the work is performed throughout the facilities with exposure to tools, dirt, dust, chemicals, metals and plastics, varying temperatures, construction noises and odors from production processes.
  3. Occasional evening, weekend and/or holiday work required for user support and system wide upgrades.
TOOLS AND EQUIPMENT

The IT Support Specialist must be able to:
  1. Use general office equipment such as a computer, telephone, printer, fax, copier, calculator and other office equipment as applicable.


EEO Policy Statement

Delkor is an Equal Opportunity Employer