Current jobs related to Technical Support Specialist - St Paul - Alula

  • Technical Support Specialist

    4 months ago

    St Paul, United States Alula Full time

    Job Type Full-time Description ALULA is the leading professional security, IoT and smart home company. ALULA's flexible solutions enable our partners to efficiently adapt to the needs of today's modern home and business owners. We provide our customers with fully integrated solutions that encompass everything from hardware and embedded firmware to cloud...

  • Technical Support Specialist

    2 weeks ago

    Saint Paul, Minnesota, United States Apex Systems Full time

    Technical Support Specialist Job DescriptionApex Systems is seeking a highly skilled Technical Support Specialist to join our team in Eagan, MN. As a Technical Support Specialist, you will be responsible for providing technical support to our clients in the industrial dishwasher industry.Main Responsibilities:Provide technical support via phone, email,...

  • Technical Support Specialist

    4 weeks ago

    St Louis, Missouri, United States Bahama Consulting Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Bahama Consulting. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their computing desktops are running smoothly and efficiently.Responsibilities:Provide daily...

  • Technical Support Specialist

    3 weeks ago

    St. Petersburg, United States Intelliswift Full time

    Job Title: End User Support SpecialistAt Intelliswift, we are seeking a highly skilled and experienced End User Support Specialist to join our team. As an End User Support Specialist, you will be responsible for providing technical support to our end-users, troubleshooting and resolving hardware and software issues, and ensuring that our systems and...

  • Technical Support Specialist

    4 weeks ago

    St Louis, Missouri, United States BAHAMA Consulting Full time

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at BAHAMA Consulting. As a Technical Support Specialist, you will be responsible for providing daily support for our computing desktop, including operating system, software installation and maintenance, and hardware.Responsibilities:Provide technical...

  • Technical Support Specialist

    3 weeks ago

    St Louis, Missouri, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will provide advanced technical advice and guidance on the installation, adaptation, configuration, and enhancement of our technical products and programs.Key ResponsibilitiesProvide Tier III problem resolution on the...

  • Technical Support Specialist

    2 weeks ago

    St Louis, Missouri, United States Bahama Consulting Full time

    Job Title: Technical Support SpecialistAt BAHAMA Consulting, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their computing desktops are running smoothly and efficiently.Responsibilities:Provide daily...

  • Technical Support Specialist

    3 weeks ago

    st. louis, United States BAHAMA Consulting Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at BAHAMA Consulting. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their computing desktops are running smoothly and efficiently.Key...

  • Technical Support Specialist

    3 days ago

    Saint Paul, Minnesota, United States Volt Company Defunct Full time

    At Volt, we're seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you'll provide top-notch technical assistance and customer service to our clients, ensuring their electronic medical record (EMR) applications run smoothly.This is a full-time opportunity that requires a strong background in customer service...

  • Technical Support Specialist

    1 month ago

    St Petersburg, United States Intelliswift Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Intelliswift. As a Technical Support Specialist, you will be responsible for providing second-level technical support to end-users, resolving hardware and software issues, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide technical support to...

  • Technical Support Specialist

    4 weeks ago

    St. Louis, United States ICONMA Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at ICONMA. As a Technical Support Specialist, you will be responsible for providing daily support for the computing desktop, including operating system, software installation and maintenance, and hardware.Key ResponsibilitiesDesktop Support: Provide daily support for the...

  • Technical Support Specialist

    1 week ago

    Saint Paul, Minnesota, United States Volt Company Defunct Full time

    Job Summary:Volt is seeking a skilled IT Support Specialist to provide technical assistance and customer service to support providers, end users, and patients related to electronic medical record (EMR) applications.This is a full-time opportunity that requires a strong understanding of IT systems and excellent communication skills.Key...

  • Technical Support Specialist

    3 days ago

    Saint Paul, Minnesota, United States Volt Company Defunct Full time

    About the Role:Volt is hiring an IT Epic Support Specialist to provide technical assistance and customer service to support providers, end users, and patients related to electronic medical record (EMR) applications.This is a full-time opportunity that requires an Associate degree or equivalent work experience, along with one year of related work experience...

  • Technical Support Specialist

    3 days ago

    St Petersburg, United States Noblesoft Solutions Full time

    Job SummaryNoblesoft Solutions is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing second-level technical support to end-users via multiple channels, including on-site support for hardware, enterprise software, and connectivity issues.Key ResponsibilitiesDeliver...

  • Technical Support Specialist

    3 weeks ago

    St Petersburg, United States Intelliswift Full time

    Job Title: End User Support SpecialistAt Intelliswift, we are seeking a highly skilled End User Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing second-level technical support to our end-users, ensuring they have a seamless experience with our technology infrastructure.Key...

  • Technical Support Specialist

    3 days ago

    St Louis, Missouri, United States Bahama Consulting Full time

    Job Summary:Bahama Consulting is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide daily support for computing desktops, including operating system, software installation and maintenance, and hardware.Responsibilities:Provide daily support for computing desktops, including operating system,...

  • Technical Support Specialist

    3 weeks ago

    St Petersburg, United States Raymond James Financial Services Full time

    Job SummaryAs a Technical Support Specialist at Raymond James Financial Services, you will provide first-level software and hardware support to assigned functional areas. This role requires specialized knowledge and skills obtained through training and experience.Key ResponsibilitiesProvide technical support to end-users in the acquisition, implementation,...

  • Technical Support Specialist

    3 days ago

    St Louis, Missouri, United States Chenega Corporation Full time

    Job SummaryChenega Corporation is seeking a skilled Technical Support Specialist to provide exceptional customer service and technical assistance to our clients. As a Helpdesk Professional, you will be responsible for responding to customer inquiries, resolving technical issues, and providing support for computer systems, hardware, and software.Key...

  • Technical Support Specialist

    6 days ago

    St Louis, Missouri, United States Bahama Consulting Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Bahama Consulting. The successful candidate will provide daily support for computing desktops, including operating system, software installation and maintenance, and hardware.Responsibilities:Provide daily support for computing...

  • Technical Support Specialist

    2 weeks ago

    St. Louis, United States BCforward Full time

    Job SummaryBCforward is seeking a highly motivated Technical Support Specialist to join our team. As a key member of our Production Services team, you will be responsible for providing technical support and troubleshooting services to our clients.Key ResponsibilitiesProvide technical support and troubleshooting services to clients via phone and emailIdentify...

Technical Support Specialist

4 months ago

St Paul, United States Alula Full time

Job Type

Full-time

Description

ALULA is the leading professional security, IoT and smart home company. ALULA's flexible solutions enable our partners to efficiently adapt to the needs of today's modern home and business owners. We provide our customers with fully integrated solutions that encompass everything from hardware and embedded firmware to cloud software and mobile apps.

We are seeking an experienced, reliable and results-oriented Technical Support Specialist who enjoys working in a growing multi-state business. In this position, the main focus will be to answer phone calls, e-mails, and live chat support as they come in under the direction of the Tech Support Leader. This role requires strong attention to detail and complete confidentiality.

Essential Functions including but not limited to:

  • Work daily on a computer to provide information & support for customers.
  • Troubleshoot and resolve customer service inquiries while building a relationship with the customer
  • Defuse situations and escalate calls to the proper supervisor.
  • Transfer incoming calls to the appropriate departments.
  • Find common problems and report any on-going issues to the proper supervisor.
  • Keeps abreast of product features, capabilities and advancements and maintains a high degree of product knowledge.
  • Communicates customer feedback, trends and issues to the team and leadership.
  • Perform special projects as directed by management
  • Travel less than 10%
  • Telecommuting less than 10% with management approval
  • Work Schedule: 11:00 AM - 8:00 PM
  • Other duties as assigned
Requirements

Education, Work Experience and Skill Requirements:
  • High School diploma or equivalent required. Technical certifications or degree is a plus.
  • Strong customer service skills and must feel comfortable with answering phone calls daily to help resolve issues.
  • Ability to learn quickly and apply common sense problem solving.
  • Proficiency on computers. This position requires a lot of multi-tasking with multiple windows open.
  • A strong background in providing customer service over the phone.
  • One-year prior experience in the Alarm industry with basic knowledge of Control Panels (DSC, Honeywell, Vista, Etc.), how panels communicate, etc. preferred.
  • Excellent organization and time management skills with an ability to think proactively and prioritize work
  • Ability to communicate effectively and professionally both verbally and in writing with internal and external clients.
  • Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software
  • Ability to handle sensitive information with the highest degree of integrity and confidentiality
  • Flexible and able to accommodate changing priorities and directions in a fast pace environment
  • Ability to work independently as well as in a team environment

Come join a market leading company that is fun, humble and committed to their employees and partners. We have a collaborative team culture and we help make lives safer every day. You will have access to products to keep your home protected. We offer competitive compensation, great benefits, PTO and so much more.

We are an Equal Opportunity Employer.

Ready to join an innovative company? Apply now...

For more information please visit: www.ALULA.net