Durable Medical Equipment Customer Support Specialist
4 months ago
On M Health Fairview's Home Medical Equipment (FHME) team, we strive to help each patient reach optimal independence, health, and comfort. Do you enjoy supporting patients, solving problems, and connecting with resources in a friendly environment? The DME Customer Support Specialist (CSS) provides excellent customer service in a fast-paced and multitasking environment. This position interacts closely with patients and a multidisciplinary team in a highly organized and professional manner. The CSS ensures an exceptional patient experience and performs a variety of clerical functions.
This onsite position is located at 2200 University Ave in Saint Paul. It's a 1.0 FTE (80 hours over 2 weeks) commitment, day shift only, with no weekends As part of the M Health Fairview system, this role if fully benefit eligible. Benefits include medical, vision, and dental coverage. We encourage staff development and support continuing education.
Responsibilities Job Description
The DME CSS answers phones and assists our customers with placing orders, reviewing paperwork, verifying insurance, and general customer service duties. This position ensures: processes are in place to support an exceptional customer service environment, efficient and effective work within a team environment, and all customers have an excellent experience with FHME. Applicants should possess strong organizational skills, attention to detail, and flexibility.
- Demonstrates excellent customer service skills
- Produces efficient and accurate orders
- Records and updates patient charts accurately, communicating changes to all involved staff
- Seeks out solution to conflicts directly through parties involved and other available resources.
- Adds pertinent information and documents into the patient record in Brightree
- Navigate through patient medical records using EPIC
- Arrange for interpreter services when appropriate
- Completes insurance verification
- Takes and leaves concise messages for patients; responds as requested
- Reviews and routes scans, faxes medical documents to necessary parties
- Strong knowledge and familiarity with the Fairview system
- Strong organizational and prioritization skills
- Ability to prioritize competing activities
- Knowledge of applicable DME equipment and processes
- Completes all order and entry functions
- Answers and responds to telephones calls
- Completes clerical duties
- Report professional development to supervisor
- Meet weekly productivity measurements
- Implements department procedures to maintain systems and records
- Maintains databases, files, and records on a regular basis according to established procedure
- Demonstrates strong communication skills
- Request IT service independently
Required
Experience
- 3 years of customer service
Education
- Associates Degree or bachelor's degree
- Experience in a medical setting, medical terminology, Brightree and EPIC
EEO Statement
EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
-
St Paul, United States Fairview Health Services Full timeOverview: On M Health Fairview's Home Medical Equipment (FHME) team, we strive to help each patient reach optimal independence, health, and comfort. Do you enjoy supporting patients, solving problems, and connecting with resources in a friendly environment? The DME Customer Support Specialist (CSS) provides excellent customer service in a fast-paced and...
-
St Paul, United States Fairview Health Services Full timeOverviewHere at M Health Fairview Home Medical Equipment, we are now seeking a Lead Durable Medical Equipment (DME) Service Coordinator at our University Crossing location in St. Paul. If you're looking for the next step in your career in the DME field, this could be the right role for you!This position is full-time, working daytime hours. No weekends.We...
-
St Paul, United States Fairview Health Services Full timeOverview Here at M Health Fairview Home Medical Equipment, we are now seeking a Lead Durable Medical Equipment (DME) Service Coordinator at our University Crossing location in St. Paul. If you're looking for the next step in your career in the DME field, this could be the right role for you! This position is full-time, working daytime hours. No...
-
St Paul, United States Fairview Health Services Full timeOverview Here at M Health Fairview Home Medical Equipment, we are now seeking a Lead Durable Medical Equipment (DME) Service Coordinator at our University Crossing location in St. Paul. If you're looking for the next step in your career in the DME field, this could be the right role for you! This position is full-time, working daytime hours. No weekends. We...
-
Medical Equipment Specialist
2 weeks ago
St Louis, Missouri, United States AdaptHealth LLC Full timeJob Title: Medical Equipment Delivery SpecialistAt AdaptHealth LLC, we are seeking a highly skilled Medical Equipment Delivery Specialist to join our team. As a Medical Equipment Delivery Specialist, you will play a critical role in ensuring the safe delivery and setup of home medical equipment for our customers.Job Summary:The Medical Equipment Delivery...
-
Medical Equipment Specialist
5 days ago
Saint Paul, Minnesota, United States Allina Health Full timeJob SummaryAllina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care.Key Position Details0.5 FTE (40 hours per 2-week pay...
-
Subscriber Support Agent
3 weeks ago
St Louis, United States Customer Direct Full timeIdeal candidates for the Account Specialist role generally have a background in account or banking services and have outstanding organization, attention to detail and accuracy. The most successful employees are process driven, detail focused and can Agent, Support, Account Specialist, Processing, Technology
-
Account Specialist
3 weeks ago
St Louis, Missouri, United States Customer Direct Full timeAccount Specialist Job DescriptionWe are seeking a highly detail-oriented and organized individual to join our team as an Account Specialist. As a key member of our Customer Direct team, you will be responsible for providing exceptional customer service and ensuring the accurate and timely processing of customer payments.Key Responsibilities:Process customer...
-
Customer Experience and Support Specialist
2 weeks ago
St Paul, United States Think Small Full timeORGANIZATION SUMMARY: Think Small, Minnesota's leader in early learning, is dedicated to advancing early childhood care and education. We are still committed to the principles that gave rise to our organization 50 years ago - that the quality of a child's early experiences greatly influences his or her success later in life and there is much that can be...
-
Customer Experience and Support Specialist
1 week ago
St Paul, United States Think Small Full timeORGANIZATION SUMMARY: Think Small, Minnesota's leader in early learning, is dedicated to advancing early childhood care and education. We are still committed to the principles that gave rise to our organization 50 years ago - that the quality of a child's early experiences greatly influences his or her success later in life and there is much that can be...
-
Subscriber Support Agent
3 weeks ago
St Louis, United States Customer Direct Full timeCurrently looking for a Full-Time Employee to work in office at our Maryland Heights, MO locationHours: 7:30 am - 4:00 pm CST - Monday - Friday Are you detail-oriented and seeking a full-time career opportunity within the contact center account services industry? Do you enjoy data entry, working with numbers and spreadsheets? Are you ready to be part of a...
-
Mental Health Support Specialist
4 months ago
St Paul, United States People Incorporated Full time** Mental Health Support Specialist - Customized Living Programs** **Job Category****:** Direct Care **Requisition Number****:** MENTA002897 Showing 1 location **Job Details** **Description** **Mental Health Support Specialist** **$1,000 Hiring Bonus** We are seeking a **Mental Health Support Specialist** for our **Customized Living** programs. Our...
-
Customer Service
5 months ago
St Paul, United States TCC MATERIALS COMPANY Full time** TCC Materials** ** Customer Service & Corporate Support Specialist** Mendota Heights, MN 55120 **Job Summary** To actively support and promote TCC Materials & Amcon Concrete Products lines of products with outside sales and other members of the distribution team. Primary emphasis is placed upon providing both external communications and internal support...
-
Customer Account Specialist
4 weeks ago
St Paul, United States YMCA Twin Cities Full timeThe Customer Account Specialist supports the YMC - Ms mission by guiding members, participant families and team members on the billing process. They are responsible for importing and exporting data from our point of sales systems which may include bu Account Specialist, Specialist, Accounts Receivable, Customer Service, Accounting, Team Member, Customer
-
Customer Support Specialist
4 weeks ago
Saint Paul, Minnesota, United States UFS LLC Full timeJob Title: Customer Support SpecialistUFS LLC is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Customer Support team, you will be responsible for providing exceptional support to our customers, ensuring their digital banking needs are met, and resolving any issues that may arise.Key Responsibilities:Provide...
-
Customer Experience Specialist
3 months ago
St Paul, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Customer Service Representative-Call Center
5 months ago
St Paul, United States Handi Medical Supply Full timeDo you have what it takes to join our team at Minnesota's Best Bronze Medal Winner in Medical Supplies? Handi Medical Supply is a Top Workplace and we are looking for talent who have a strong desire to live out our mission of enriching lives and serve and consult with our customers in our call center as a Product Specialist. If you have worked in a health...
-
Respiratory Health Specialist
4 weeks ago
Saint Paul, Minnesota, United States Advanced Respiratory Full timeJob SummaryWe are seeking a highly skilled Respiratory Health Specialist to join our team at Advanced Respiratory. As a key member of our team, you will be responsible for ensuring that patients receive the necessary medical equipment and services to manage their respiratory health.Key ResponsibilitiesVerify patient eligibility and benefits to determine...
-
Medical Support Specialist
1 week ago
Saint Paul, Minnesota, United States Biolife Plasma Services Full timeAbout the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility to donate plasma, manage donor adverse events, and review...
-
Customer Service Specialist
1 day ago
St Paul, United States Ultimate Staffing Full timeJob Duties: - Manage incoming calls and respond to customer inquiries, - Dispatch service calls and assign work orders to technicians - Prepare memos and communications for the executive team - Coordinate insurance certificates - Handle customer invo Customer Service Specialist, Customer Service, Business Operations, Specialist, Retail, Staffing