Logistics Coordinator/Account Manager: Truckload

2 months ago

Atlanta, United States Rsgroup Full time
RS Group/Staton Logistics is a leading provider of comprehensive logistics solutions dedicated to delivering top-notch services to our clients. As a Logistics Coordinator/Account Manager, you will play a crucial role in ensuring the seamless operation of our logistics services while fostering strong relationships with our clients.

Key Responsibilities:
  1. Account Management:
    • Develop and maintain strong relationships with clients to understand their logistics needs and expectations.
    • Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly.
    • Monitor and manage client accounts to ensure high levels of satisfaction and retention.
  2. Logistics Coordination:
    • Plan, coordinate, and oversee logistics operations in our Truckload team.
    • Ensure timely and accurate delivery of goods to clients, optimizing routes and transportation methods.
    • Collaborate with internal teams.
  3. Problem Solving and Issue Resolution:
    • Proactively identify potential issues in the operations and implement effective solutions.
    • Handle any logistics-related problems that arise, ensuring minimal disruption to client services.
    • Communicate effectively with clients regarding any changes or delays in delivery schedules.
  4. Data Management and Reporting:
    • Maintain accurate records of all logistics activities.
    • Generate regular reports on logistics performance and present findings to management and clients.
    • Utilize logistics software and systems to track and manage shipments, ensuring data integrity.
  5. Continuous Improvement:
    • Stay up-to-date with best practices in logistics and supply chain management.
    • Identify opportunities for process improvements and implement changes to enhance service quality.
    • Participate in training and development programs to continuously improve skills and knowledge.

Qualifications:
  • Proven experience in logistics coordination and account management, preferably in a third-party logistics (3PL) environment.
  • Strong understanding of logistics operations, including transportation, warehousing, and distribution.
  • Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
  • Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
  • Proficiency in logistics software and Microsoft Office Suite (Excel, Word, PowerPoint).
  • Detail-oriented with strong organizational skills and the ability to work under pressure.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • The chance to be a part of a dynamic and growing company in the logistics industry.

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