Front Desk Coordinator

2 months ago


San Diego, United States University of California Full time

Under the supervision of the Clinical Operations Manager, the Front Desk Coordinator is responsible for coverage as needed in all Cancer Center areas, including but not limited to Clinical Care Coordinator desks and Call Center, for La Jolla, Hillcrest and North County locations. The scope encompasses greeting patients, check-in and check-out procedures, appointment scheduling for various Cancer Center areas such as Moores Multi-Specialty Clinics, Koman Outpatient Pavilion, Hillcrest, Infusion, Fast Track, MRI, Imaging and Laboratory Services. The Front Desk Coordinator conducts registration, insurance and authorization verification, updates patient demographics, schedules and updates appointments, collects co-payments, manages/monitors cash drawer, expedites reports, supports and assists with template requests, handles in-basket pool, assists with daily office workflow, works closely with physicians, nurses, staff, leadership and other UCSD departments. The Front Desk Coordinator provides Call Center Specialist coverage, which includes duties such as customer service, answering multi-line incoming calls, completing online registration, verifying insurance, scheduling appointments, securing authorization for scheduled services, expediting EPIC orders from routed referrals through the MUC work queue. The Front Desk Coordinator provides Clinical Care Coordinator coverage, which includes covering desk duties and assisting patients with expediting new patient scheduling by reviewing the Epic referral work queue on a daily basis. The Front Desk Coordinator assists physicians and all team members with managing all patient-related affairs and acts as patient liaison by fielding questions, scheduling appointments, arranging for hospital admissions, and assisting in other patient-related requests. The Front Desk Coordinator expedites patient needs, administrative duties, calendaring, academic duties, and other duties as assigned.

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