Customer Service Representative

1 week ago


Mentor, United States Addison Group Full time

Addison Group is hiring for a DIRECT PLACEMENT role located in Mentor, OH. This is a fully onsite position.

You will be assisting the outside and inside sales team with data/order entry and customer service.

What the role entails

  • Accurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customers purchase order, generate and check order acknowledgements, email to customer.
  • Answer questions for customers and outside sales staff on the status of in-house and shipped orders, product information, invoicing discrepancies, availability, lead times, prices, freight costs.
  • Prepare Returned Goods Authorizations and Credit Requests.
  • Process credit card payments
  • Provide customer support through knowledge of our products and their applications.
  • Respond to inbound sales calls.
  • Maintain effective communication flow among customers (both internal and external to the company), management, and outside sales representatives.
  • Prepare and follow up on quotations to customers.
  • Follow-up on orders which require special handling, fabrication, or purchased parts by communicating/discussing with the appropriate/relevant parties i.e. the Customer, ISR, ASM, OM.

EDUCATION and/or EXPERIENCE

  • High school diploma or GED
  • Two years of experience in Customer Service, with data entry or order taking work experience related in the following industries: construction, commercial, and manufacturing and 1-year business or related certificate from college or technical school is preferred, or equivalent combination of education and experience.

ADDITIONAL ELIGIBILITY REQUIREMENTS:

  • Strong order entry skills
  • Ability to use Windows Office programs.
  • Keyboarding skills of 35 wpm.
  • Professional phone manners.


  • Mentor, United States Addison Group Full time

    Job Title: Customer Service RepresentativeLocation: Mentor, OHIndustry: ManufacturingPay: $20-$25/hrJob Description:As a Customer Service Representative, you will play a vital role in ensuring smooth operations by processing purchase orders, assisting customers with inquiries, and supporting internal and external sales teams.Key Responsibilities:Accurately...


  • Mentor, United States Qualigence Full time

    CUSTOMER SERVICE & LOGISTICS Job Summary: Responsible for providing superior customer service to both internal and external customers relative to product availability, pricing, order processing, and on-time delivery. Duties & Essential Job Functions: •Responds to customer requests for orders, quotes and other customer related inquiries. •Manages...


  • Mentor, Ohio, United States Carvana Full time

    Join Carvana's Team as a Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for facilitating and coordinating the delivery of vehicles to and from customers, ensuring a seamless and enjoyable...


  • Mentor, United States Addison Group Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Mentor, OHIndustry: ManufacturingPay: $20-$25About Our Client:Our client is a global, family-owned company with over 75 years of industry experience, operating in more than 45 countries. They are committed to positively impacting the environment, focusing on the efficient use...


  • Mentor, United States Qualigence International Full time

    Job DescriptionJob DescriptionCUSTOMER SERVICE & LOGISTICS Job Summary:Responsible for providing superior customer service to both internal and external customers relative to product availability, pricing, order processing, and on-time delivery.Duties & Essential Job Functions:Responds to customer requests for orders, quotes and other customer related...


  • Mentor, Ohio, United States PPS-HPS Full time

    Job Title: Call Center Client Services RepresentativeWe are seeking a skilled Customer Service Representative to join our team at PPS-HPS. As a key member of our client services team, you will be responsible for handling inbound telephone calls and providing exceptional customer service to our clients.Key Responsibilities:Answering Inbound Calls: Respond to...


  • Mentor, United States Addison Group Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Mentor, OHIndustry: ManufacturingPay: $20-$25About Our Client:Our client is a global, family-owned company with over 75 years of industry experience, operating in more than 45 countries. They are committed to positively impacting the environment, focusing on the efficient use...


  • Mentor, United States GreenBridge Full time

    The Customer Service Representative is responsible for ensuring Customers' orders are placed, processed, tracked and returned in a timely manner. This role collaborates with the Sales and Operations teams to deliver outstanding customer experience while growing relationships with the accounts. Duties and Responsibilities Accurately manage the order input...


  • Mentor, United States Greenbridge Full time

    Job DescriptionJob DescriptionDescription:The Customer Service Representative is responsible for ensuring Customers’ orders are placed, processed, tracked and returned in a timely manner. This role collaborates with the Sales and Operations teams to deliver outstanding customer experience while growing relationships with the accounts.Duties and...


  • Mentor, United States Addison Group Full time

    Addison Group is hiring for a DIRECT PLACEMENT role located in Mentor, OH. This is a fully onsite position.You will be assisting the outside and inside sales team with data/order entry and customer service.What the role entailsAccurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customer’s purchase order,...


  • Mentor, United States Addison Group Full time

    Addison Group is hiring for a DIRECT PLACEMENT role located in Mentor, OH. This is a fully onsite position.You will be assisting the outside and inside sales team with data/order entry and customer service.What the role entailsAccurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customer’s purchase order,...


  • Mentor, Ohio, United States ACO Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at ACO. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesData Entry and Order...


  • Mentor, Ohio, United States Planet Fitness - Full time

    Job Opportunity at Planet FitnessWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness.Job SummaryThe successful candidate will be responsible for providing exceptional customer service to our members, prospective members, and guests. This includes greeting members, handling...


  • Mentor, United States PPS-HPS Full time

    Job Summary: The Call Center Client Services Representative is responsible for the handling and scheduling of inbound telephone calls; most of which are scheduling W The work schedule is Monday-Friday 8:00 am-4:00pm or 9:00 am to 5:00 Responsibilities: Taking inbound calls all day. Assisting clients with questions and concerns. Determining the appropriate...


  • Mentor, United States Caswell and Associates- American Family Insurance Full time

    Job DescriptionJob DescriptionJoin Caswell and Associates - American Family Insurance, a reputable agency dedicated to providing exceptional customer service in Mentor, Ohio. Established as a local anchor, we prioritize building strong relationships with our clients, ensuring their insurance needs are met with care and expertise.As a Customer Service...


  • Mentor, United States PPS-HPS Full time

    Job DescriptionJob DescriptionJob Summary:The Call Center Client Services Representative is responsible for the handling and scheduling of inbound telephone calls; most of which are scheduling WThe work schedule is Monday-Friday 8:00 am-4:00pm or 9:00 am to 5:00Responsibilities:Taking inbound calls all day.Assisting clients with questions and...


  • Mentor, United States Zurn Elkay Water Solutions Full time

    The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast-growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by Newsweek as One of...


  • Mentor, United States ACO, Inc. Full time

    Job DescriptionJob DescriptionBenefits include:Medical, Dental, Vision CoverageShort term/long term insurance, life insurance & more401k with Employer matchSick time & Paid time offUp to 10 paid holidays a yearEducation & Growth opportunitiesTuition reimbursementWhy work for ACO?Join a global family-owned company with office/ production in 45+ countries that...


  • Mentor, United States ACO, Inc. Full time

    Job DescriptionJob DescriptionBenefits include:Medical, Dental, Vision CoverageShort term/long term insurance, life insurance & more401k with Employer matchSick time & Paid time offUp to 10 paid holidays a yearEducation & Growth opportunitiesTuition reimbursementWhy work for ACO?Join a global family-owned company with office/ production in 45+ countries that...


  • Mentor, United States ACO, Inc. Full time

    Job DescriptionJob DescriptionBenefits include:Medical, Dental, Vision CoverageShort term/long term insurance, life insurance & more401k with Employer matchSick time & Paid time offUp to 10 paid holidays a yearEducation & Growth opportunitiesTuition reimbursementWhy work for ACO?Join a global family-owned company with office/ production in 45+ countries that...