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Customer Service Representative

2 months ago

Mentor, Ohio, United States PPS-HPS Full time
Job Title: Call Center Client Services Representative

We are seeking a skilled Customer Service Representative to join our team at PPS-HPS. As a key member of our client services team, you will be responsible for handling inbound telephone calls and providing exceptional customer service to our clients.

Key Responsibilities:
  • Answering Inbound Calls: Respond to client inquiries in a professional and courteous manner, addressing their concerns and resolving issues in a timely and efficient manner.
  • Call Redirecting: Redirect calls to the appropriate person or department, ensuring that clients receive the support they need.
  • Additional Tasks: Perform additional tasks as assigned by the manager, contributing to the overall success of our client services team.
Qualifications and Requirements:
  • Education and Experience: A high school diploma or equivalent is required, along with previous customer service experience. A medical background is a plus, but training is available.
  • Skills and Competencies:
    • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to maintain confidentiality and privacy.
    • Critical Thinking and Decision-Making: Demonstrate strong critical thinking and decision-making skills, with the ability to work independently and as part of a team.
    • Time Management and Organization: Possess effective time management and organizational abilities, with the capacity to work collaboratively with colleagues and clients.