Customer Service Representative
3 weeks ago
The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast-growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions. Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com . If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family Business Unit Hadrian is a worldwide supplier of quality toilet partition and locker products. Hadrian was the first manufacturer to powder coat toilet partitions and has continued to embrace new technologies and materials in order to offer architects, designers and end-users more flexibility in design. Hadrian’s wide range of toilet partition products includes powder coated metal, stainless steel, embossed stainless steel, and solid plastic. Lockers are available in Emperor (corridor), Gladiator (athletic) and replacement front styles. Position Summary As part of the Customer Service team, the Customer Service Representative (CSR) is the key contact for the company’s authorized distribution network. Working within a team environment, the CSR is responsible for overseeing customer accounts for the business unit, promptly and effectively responding to customer inquiries, managing customer service inboxes, responding to and troubleshooting product specific technical questions, quote and order processing, maintaining data within ERP system, and producing layout drawings using Project Center NEXT. Responsibilities Manages the customer service inboxes for the Hadrian sector of the business unit. Proficiently navigates and maintains data in the JD Edwards ERP system to obtain order specific information about stock and ship dates and to process cases, credits, and RMAs. Produces and processes accurate quotations, submittals, and layout drawings; reviews project specifications to ensure product offering is in compliance. Processes and verifies orders with a high level of accuracy. Provides effective customer and technical support; responds to calls and emails, meeting set Service Level Agreements to our sales agents and distributors; troubleshoots to resolve quality concerns for a wide range of products. Collaborates with sales channel to deliver exceptional customer support. Effectively and proactively communicates with shipping, operations, engineering, and IT teams to troubleshoot and resolve claims regarding quality, freight, and custom product offerings. Provides back-up to the customer service team; pivoting between business unit sectors and product lines when necessary. Assists in the development and implementation of department/company process changes and improvement initiatives. Contributes to the overall functioning of the team by maintaining awareness of emerging issues and sharing best practices, both internally and externally, and building effective working relationships across the team and company. Other duties as requested. Skills 3-5 years of experience in a Customer Service-related role, preferably supporting a specialized or technical product. Excellent communication skills – written and verbal. Ability to multitask with excellent organizational skills. Demonstrated initiative and attention to detail. Proven problem-solving ability. Strong computer proficiency including MS Office suite (Outlook, Word, Excel, PowerPoint). Ability to learn and master JD Edwards ERP, Project Center NEXT, EDI, eCommerce, and AutoCAD. Ability to learn, understand, and interpret specifications, construction documents, and blueprints. Working knowledge of EDI systems and eCommerce experience a strong asset. Working knowledge of JD Edwards or other large ERP systems an asset. Working knowledge of AutoCAD an asset. Experience in a manufacturing environment an asset. CORE COMPETENCIES Customer Focus. Relationship Building. Communication. Results Focus. Problem solving/decision making. Continuous Improvement. Education And Experience Requirements High school diploma or equivalent. 3-5 years of experience in a Customer Service-related role or education in a related discipline. Total Rewards and Benefits Competitive Salary. Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance. Matching 401(k) Contribution. Health Savings Account. Up to 3 Weeks Vacation. 12 Paid Holidays. Annual Bonus Eligibility. Educational Reimbursement. Matching Gift Program. Equal Opportunity Employer – Minority/Female/Disability/Veteran #J-18808-Ljbffr
-
Customer Service Representative
11 hours ago
Mentor, United States Addison Group Full timeJob Title: Customer Service RepresentativeLocation: Mentor, OHIndustry: ManufacturingPay: $20-$25/hrJob Description:As a Customer Service Representative, you will play a vital role in ensuring smooth operations by processing purchase orders, assisting customers with inquiries, and supporting internal and external sales teams.Key Responsibilities:Accurately...
-
Customer Service Representative
4 weeks ago
Mentor, United States Qualigence Full timeCUSTOMER SERVICE & LOGISTICS Job Summary: Responsible for providing superior customer service to both internal and external customers relative to product availability, pricing, order processing, and on-time delivery. Duties & Essential Job Functions: •Responds to customer requests for orders, quotes and other customer related inquiries. •Manages...
-
Customer Service Representative
7 days ago
Mentor, United States Addison Group Full timeJob DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Mentor, OHIndustry: ManufacturingPay: $20-$25About Our Client:Our client is a global, family-owned company with over 75 years of industry experience, operating in more than 45 countries. They are committed to positively impacting the environment, focusing on the efficient use...
-
Customer Service Representative
1 month ago
Mentor, United States Qualigence International Full timeJob DescriptionJob DescriptionCUSTOMER SERVICE & LOGISTICS Job Summary:Responsible for providing superior customer service to both internal and external customers relative to product availability, pricing, order processing, and on-time delivery.Duties & Essential Job Functions:Responds to customer requests for orders, quotes and other customer related...
-
Customer Service Representative
6 days ago
Mentor, Ohio, United States PPS-HPS Full timeJob Title: Call Center Client Services RepresentativeWe are seeking a skilled Customer Service Representative to join our team at PPS-HPS. As a key member of our client services team, you will be responsible for handling inbound telephone calls and providing exceptional customer service to our clients.Key Responsibilities:Answering Inbound Calls: Respond to...
-
Customer Service Representative
6 days ago
Mentor, United States Addison Group Full timeJob DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Mentor, OHIndustry: ManufacturingPay: $20-$25About Our Client:Our client is a global, family-owned company with over 75 years of industry experience, operating in more than 45 countries. They are committed to positively impacting the environment, focusing on the efficient use...
-
Customer Service Representative
2 weeks ago
Mentor, United States GreenBridge Full timeThe Customer Service Representative is responsible for ensuring Customers' orders are placed, processed, tracked and returned in a timely manner. This role collaborates with the Sales and Operations teams to deliver outstanding customer experience while growing relationships with the accounts. Duties and Responsibilities Accurately manage the order input...
-
Customer Service Representative
3 weeks ago
Mentor, United States Greenbridge Full timeJob DescriptionJob DescriptionDescription:The Customer Service Representative is responsible for ensuring Customers’ orders are placed, processed, tracked and returned in a timely manner. This role collaborates with the Sales and Operations teams to deliver outstanding customer experience while growing relationships with the accounts.Duties and...
-
Customer Service Representative
4 days ago
Mentor, United States Addison Group Full timeAddison Group is hiring for a DIRECT PLACEMENT role located in Mentor, OH. This is a fully onsite position. You will be assisting the outside and inside sales team with data/order entry and customer service. What the role entails Accurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customers purchase...
-
Customer Service Representative
2 months ago
Mentor, United States Addison Group Full timeAddison Group is hiring for a DIRECT PLACEMENT role located in Mentor, OH. This is a fully onsite position.You will be assisting the outside and inside sales team with data/order entry and customer service.What the role entailsAccurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customer’s purchase order,...
-
Customer Service Representative
2 months ago
Mentor, United States Addison Group Full timeAddison Group is hiring for a DIRECT PLACEMENT role located in Mentor, OH. This is a fully onsite position.You will be assisting the outside and inside sales team with data/order entry and customer service.What the role entailsAccurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customer’s purchase order,...
-
Customer Service Representative
3 weeks ago
Mentor, United States PPS-HPS Full timeJob Summary: The Call Center Client Services Representative is responsible for the handling and scheduling of inbound telephone calls; most of which are scheduling W The work schedule is Monday-Friday 8:00 am-4:00pm or 9:00 am to 5:00 Responsibilities: Taking inbound calls all day. Assisting clients with questions and concerns. Determining the appropriate...
-
Customer Service Representative
1 month ago
Mentor, United States Caswell and Associates- American Family Insurance Full timeJob DescriptionJob DescriptionJoin Caswell and Associates - American Family Insurance, a reputable agency dedicated to providing exceptional customer service in Mentor, Ohio. Established as a local anchor, we prioritize building strong relationships with our clients, ensuring their insurance needs are met with care and expertise.As a Customer Service...
-
Customer Service Representative
2 months ago
Mentor, United States PPS-HPS Full timeJob DescriptionJob DescriptionJob Summary:The Call Center Client Services Representative is responsible for the handling and scheduling of inbound telephone calls; most of which are scheduling WThe work schedule is Monday-Friday 8:00 am-4:00pm or 9:00 am to 5:00Responsibilities:Taking inbound calls all day.Assisting clients with questions and...
-
Manufacturing Customer Service Representative
1 month ago
Mentor, United States ACO, Inc. Full timeJob DescriptionJob DescriptionBenefits include:Medical, Dental, Vision CoverageShort term/long term insurance, life insurance & more401k with Employer matchSick time & Paid time offUp to 10 paid holidays a yearEducation & Growth opportunitiesTuition reimbursementWhy work for ACO?Join a global family-owned company with office/ production in 45+ countries that...
-
Manufacturing Customer Service Representative
3 months ago
Mentor, United States ACO, Inc. Full timeJob DescriptionJob DescriptionBenefits include:Medical, Dental, Vision CoverageShort term/long term insurance, life insurance & more401k with Employer matchSick time & Paid time offUp to 10 paid holidays a yearEducation & Growth opportunitiesTuition reimbursementWhy work for ACO?Join a global family-owned company with office/ production in 45+ countries that...
-
Mentor, United States ACO, Inc. Full timeJob DescriptionJob DescriptionBenefits include:Medical, Dental, Vision CoverageShort term/long term insurance, life insurance & more401k with Employer matchSick time & Paid time offUp to 10 paid holidays a yearEducation & Growth opportunitiesTuition reimbursementWhy work for ACO?Join a global family-owned company with office/ production in 45+ countries that...
-
Customer Care Representative>
2 months ago
Mentor, United States STERIS Full timeSteris Corporation - Mentor, OH, US, 44060 [Customer Service Representative] As a Customer Care Representative at Steris Corporation, you'll: Act as the first point of contact for customer inquiries and needs including order placement, order resolution, product assistance, and service dispatch; Ensure customer concerns or requests are being taken care of...
-
Customer Service Representative
5 days ago
Mentor, Ohio, United States LGA Retail, Inc. Full timeJob SummaryWe are seeking a highly motivated and customer-focused Retail Sales Professional to join our team at LGA Retail, Inc. as a Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a welcoming shopping environment.Key ResponsibilitiesCustomer...
-
Customer Service Representative/ Order Entry
2 weeks ago
Mentor, United States ACO Full timeWhy work for ACO? Join a global family-owned company with office/ production in 45+ countries that has been in business for 75 years. ACO products are designed and manufactured with the belief that the company positively impacts the use of one of earth's greatest resources, water. ACO is rooted with the team player spirit, encouraging self-development and...
