Customer Service Representative

3 weeks ago


Mentor, United States Greenbridge Full time
Job DescriptionJob DescriptionDescription:

The Customer Service Representative is responsible for ensuring Customers’ orders are placed, processed, tracked and returned in a timely manner. This role collaborates with the Sales and Operations teams to deliver outstanding customer experience while growing relationships with the accounts.


Duties and Responsibilities

  • Accurately manage the order input process as it relates to price, terms of sale, product, quantity, ship to, sold to and customer’s special instructions.
  • Ensure all policy processes are followed and necessary documents are verified and kept on file as needed.
  • Work with internal supply chain departments to keep customers updated as to their order status if changes occur, in a pro-active manner.
  • Maintain system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enter appropriate reason code.
  • Complete all product returns or invoice adjustments in a timely manner.
  • Work closely with Sales Representatives regarding price inquires, discrepancies on customers purchase orders, update on customer order status, and monthly consignment inventory.
  • Quoting, follow-up, expediting and executing customers’ requirements.
  • Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere.
  • Understand the resources within the business to be an effective problem solver.
  • Field customer calls/email regarding product knowledge, order information, pricing and freight issues with a degree of professionalism.
Requirements:
  • High School Diploma or GED is required
  • Minimum 2 - 4 years Customer Service experience, preferably in a distributor environment or extensive experience in a Customer Service position
  • Experience with Enterprise Resource System (ERP), specifically JDE or similar application
  • High attention to detail and organization skills.
  • Experience within the manufacturing industry, B2b experience a plus – small to medium sized business setting.
  • Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet, ability to learn Salesforce
  • Excellent communication, collaboration and problem-solving skills
  • Exceptional degree of tact and empathy to resolve customer concerns in strengthening relationship
  • Strong team player with high degree of urgency with the ability to multi-task, plan and prioritize
  • Detailed oriented
  • Ability to work and manage competing priorities in a fast-paced environment


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