Customer Service Representative

1 month ago


Mentor, United States Caswell and Associates- American Family Insurance Full time
Job DescriptionJob Description

Join Caswell and Associates - American Family Insurance, a reputable agency dedicated to providing exceptional customer service in Mentor, Ohio. Established as a local anchor, we prioritize building strong relationships with our clients, ensuring their insurance needs are met with care and expertise.

As a Customer Service Representative, you play a vital role in our commitment to personalized service. You will engage with clients, addressing inquiries, policy adjustments, and claims processing. Your dedication to customer satisfaction, paired with your ability to deliver information clearly and professionally, will make a significant impact on client retention and agency success.

If you thrive in a positive and inviting environment, where your contributions are valued and recognized, Caswell and Associates - American Family Insurance welcomes you to join our team. Take the first step towards a fulfilling career with us today


Benefits

Annual Base Salary + Bonus Opportunities

Hands on Training

Mon-Fri Schedule

Paid Time Off (PTO)

Life Insurance

Evenings Off

Work life balance

Holidays off

Mentorship with An Established Agent

Career Growth Opportunities

Health Insurance


Responsibilities

Client Interaction: Serve as the primary contact for clients, addressing inquiries and providing support.

Policy Assistance: Assist clients with policy-related questions and changes, ensuring accuracy and timeliness.

Issue Resolution: Handle client concerns and issues promptly and effectively to maintain high customer satisfaction.

Documentation: Maintain detailed records of client interactions and transactions for future reference.

Product Knowledge: Stay informed about company products and services to accurately assist clients with their needs.


Requirements

Communication Skills: Excellent verbal and written communication abilities with a customer-focused approach.

Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and trust with customers.

Organization: Highly organized and detail-oriented, capable of managing multiple tasks efficiently.

Problem-Solving: Effective problem-solving skills with a proactive and solution-oriented mindset.

Team Player: Can work as part of a team but also can work with little supervision

Computer Literacy: Proficient in using standard office software and comfortable learning new digital platforms.

Licensing: - An insurance license is a requirement of this position; however we will assist the right candidate in obtaining their license



  • Mentor, United States Addison Group Full time

    Job Title: Customer Service RepresentativeLocation: Mentor, OHIndustry: ManufacturingPay: $20-$25/hrJob Description:As a Customer Service Representative, you will play a vital role in ensuring smooth operations by processing purchase orders, assisting customers with inquiries, and supporting internal and external sales teams.Key Responsibilities:Accurately...


  • Mentor, United States Qualigence Full time

    CUSTOMER SERVICE & LOGISTICS Job Summary: Responsible for providing superior customer service to both internal and external customers relative to product availability, pricing, order processing, and on-time delivery. Duties & Essential Job Functions: •Responds to customer requests for orders, quotes and other customer related inquiries. •Manages...


  • Mentor, United States Addison Group Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Mentor, OHIndustry: ManufacturingPay: $20-$25About Our Client:Our client is a global, family-owned company with over 75 years of industry experience, operating in more than 45 countries. They are committed to positively impacting the environment, focusing on the efficient use...


  • Mentor, United States Qualigence International Full time

    Job DescriptionJob DescriptionCUSTOMER SERVICE & LOGISTICS Job Summary:Responsible for providing superior customer service to both internal and external customers relative to product availability, pricing, order processing, and on-time delivery.Duties & Essential Job Functions:Responds to customer requests for orders, quotes and other customer related...


  • Mentor, Ohio, United States PPS-HPS Full time

    Job Title: Call Center Client Services RepresentativeWe are seeking a skilled Customer Service Representative to join our team at PPS-HPS. As a key member of our client services team, you will be responsible for handling inbound telephone calls and providing exceptional customer service to our clients.Key Responsibilities:Answering Inbound Calls: Respond to...


  • Mentor, United States Addison Group Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Mentor, OHIndustry: ManufacturingPay: $20-$25About Our Client:Our client is a global, family-owned company with over 75 years of industry experience, operating in more than 45 countries. They are committed to positively impacting the environment, focusing on the efficient use...


  • Mentor, United States GreenBridge Full time

    The Customer Service Representative is responsible for ensuring Customers' orders are placed, processed, tracked and returned in a timely manner. This role collaborates with the Sales and Operations teams to deliver outstanding customer experience while growing relationships with the accounts. Duties and Responsibilities Accurately manage the order input...


  • Mentor, United States Greenbridge Full time

    Job DescriptionJob DescriptionDescription:The Customer Service Representative is responsible for ensuring Customers’ orders are placed, processed, tracked and returned in a timely manner. This role collaborates with the Sales and Operations teams to deliver outstanding customer experience while growing relationships with the accounts.Duties and...


  • Mentor, United States Addison Group Full time

    Addison Group is hiring for a DIRECT PLACEMENT role located in Mentor, OH. This is a fully onsite position. You will be assisting the outside and inside sales team with data/order entry and customer service. What the role entails Accurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customers purchase...


  • Mentor, United States Addison Group Full time

    Addison Group is hiring for a DIRECT PLACEMENT role located in Mentor, OH. This is a fully onsite position.You will be assisting the outside and inside sales team with data/order entry and customer service.What the role entailsAccurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customer’s purchase order,...


  • Mentor, United States Addison Group Full time

    Addison Group is hiring for a DIRECT PLACEMENT role located in Mentor, OH. This is a fully onsite position.You will be assisting the outside and inside sales team with data/order entry and customer service.What the role entailsAccurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customer’s purchase order,...


  • Mentor, United States PPS-HPS Full time

    Job Summary: The Call Center Client Services Representative is responsible for the handling and scheduling of inbound telephone calls; most of which are scheduling W The work schedule is Monday-Friday 8:00 am-4:00pm or 9:00 am to 5:00 Responsibilities: Taking inbound calls all day. Assisting clients with questions and concerns. Determining the appropriate...


  • Mentor, United States PPS-HPS Full time

    Job DescriptionJob DescriptionJob Summary:The Call Center Client Services Representative is responsible for the handling and scheduling of inbound telephone calls; most of which are scheduling WThe work schedule is Monday-Friday 8:00 am-4:00pm or 9:00 am to 5:00Responsibilities:Taking inbound calls all day.Assisting clients with questions and...


  • Mentor, United States Zurn Elkay Water Solutions Full time

    The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast-growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by Newsweek as One of...


  • Mentor, United States ACO, Inc. Full time

    Job DescriptionJob DescriptionBenefits include:Medical, Dental, Vision CoverageShort term/long term insurance, life insurance & more401k with Employer matchSick time & Paid time offUp to 10 paid holidays a yearEducation & Growth opportunitiesTuition reimbursementWhy work for ACO?Join a global family-owned company with office/ production in 45+ countries that...


  • Mentor, United States ACO, Inc. Full time

    Job DescriptionJob DescriptionBenefits include:Medical, Dental, Vision CoverageShort term/long term insurance, life insurance & more401k with Employer matchSick time & Paid time offUp to 10 paid holidays a yearEducation & Growth opportunitiesTuition reimbursementWhy work for ACO?Join a global family-owned company with office/ production in 45+ countries that...


  • Mentor, United States ACO, Inc. Full time

    Job DescriptionJob DescriptionBenefits include:Medical, Dental, Vision CoverageShort term/long term insurance, life insurance & more401k with Employer matchSick time & Paid time offUp to 10 paid holidays a yearEducation & Growth opportunitiesTuition reimbursementWhy work for ACO?Join a global family-owned company with office/ production in 45+ countries that...


  • Mentor, United States STERIS Full time

    Steris Corporation - Mentor, OH, US, 44060 [Customer Service Representative] As a Customer Care Representative at Steris Corporation, you'll: Act as the first point of contact for customer inquiries and needs including order placement, order resolution, product assistance, and service dispatch; Ensure customer concerns or requests are being taken care of...


  • Mentor, Ohio, United States LGA Retail, Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Professional to join our team at LGA Retail, Inc. as a Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a welcoming shopping environment.Key ResponsibilitiesCustomer...


  • Mentor, United States ACO Full time

    Why work for ACO? Join a global family-owned company with office/ production in 45+ countries that has been in business for 75 years. ACO products are designed and manufactured with the belief that the company positively impacts the use of one of earth's greatest resources, water. ACO is rooted with the team player spirit, encouraging self-development and...