Customer Service Representative

2 months ago


Mentor, United States Addison Group Full time

Addison Group is hiring for a DIRECT PLACEMENT role located in Mentor, OH. This is a fully onsite position.


You will be assisting the outside and inside sales team with data/order entry and customer service.


What the role entails

  • Accurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customer’s purchase order, generate and check order acknowledgements, email to customer.
  • Answer questions for customers and outside sales staff on the status of in-house and shipped orders, product information, invoicing discrepancies, availability, lead times, prices, freight costs.
  • Prepare Returned Goods Authorizations and Credit Requests.
  • Process credit card payments
  • Provide customer support through knowledge of our products and their applications.
  • Respond to inbound sales calls.
  • Maintain effective communication flow among customers (both internal and external to the company), management, and outside sales representatives.
  • Prepare and follow up on quotations to customers.
  • Follow-up on orders which require special handling, fabrication, or purchased parts by communicating/discussing with the appropriate/relevant parties’ i.e. the Customer, ISR, ASM, OM.


EDUCATION and/or EXPERIENCE

  • High school diploma or GED
  • Two years of experience in Customer Service, with data entry or order taking work experience related in the following industries: construction, commercial, and manufacturing and 1-year business or related certificate from college or technical school is preferred, or equivalent combination of education and experience.


ADDITIONAL ELIGIBILITY REQUIREMENTS:

  • Strong order entry skills
  • Ability to use Windows Office programs.
  • Keyboarding skills of 35 wpm.
  • Professional phone manners.



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