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Manufacturing Customer Service Representative

2 months ago

Mentor, Ohio, United States ACO Full time
About the Role

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at ACO. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Data Entry and Order Management: Accurately enter and manage customer orders, ensuring all material and freight costs match exactly to the customer's purchase order.
  • Customer Support: Respond to customer inquiries and provide timely and accurate information on order status, product availability, pricing, and other related matters.
  • Returned Goods and Credit Requests: Process returned goods authorizations and credit requests in a timely and efficient manner.
  • Payment Processing: Process credit card payments and ensure accurate and timely payment processing.
  • Communication and Collaboration: Maintain effective communication with customers, management, and outside sales representatives to ensure seamless order processing and customer satisfaction.
Requirements
  • Education and Experience: High school diploma or equivalent, with a minimum of two years of experience in customer service, data entry, or order taking in the construction, commercial, or manufacturing industries.
  • Skills and Abilities: Strong order entry skills, ability to use Windows Office programs, keyboarding skills of 35 wpm, and professional phone manners.
What We Offer

As a valued member of our team, you will enjoy a competitive hourly rate of $19-$25 per hour, as well as opportunities for growth and development in a dynamic and global company.