Guest Service Representative

1 month ago

White Marsh, United States Nothing Bundt Cakes Full time
At Nothing Bundt Cakes, the Baker is at the heart of it all. Dedicated to perfecting the
craft, you see beauty in raw ingredients and strive for consistency when you make our
guests' favorite recipes. You'll make the cakes that make people's day, so you'll get to
enjoy yours as well.

Here are a few reasons working here is so sweet:
Enjoy your evenings: We close earlier than most food service jobs.
We offer flexible work schedules.
We're keeping it casual. T-shirts and sneakers are where it's at
Cake discounts. Yummm
This job is fun. It's literally a piece of cake
This is a great place to make new friends
It smells great here, all the time, and you will too
You'll get trained. Not only on crafting cake, but on growing your career.

Job description

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Responsibilities

•Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience

•Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise

•Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration

•Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected

•Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces

•Replenishes retail merchandise and cake display case to ensure a strong visual presentation

•Assists the Crafter in preparing cake decorations and packaging supplies as needed

•Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene

•Maintains a consistent work attendance and punctuality record

Qualifications:

•Keeps the good of the team or guest ahead of personal interests or gain

•Displays humility and empathy in interactions with others

•Spirit of a Champion

•Demonstrates pride in responsibilities, an intense drive and a passion to succeed

•Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control

•Operates with a strong sense of urgency and adheres to NbC brand standards

•Genuine Connections

•Projects warmth, enthusiasm, and optimism that attracts others

•Builds positive, productive relationships with all team members

•Listens actively and communicates openly, clearly and respectfully

•Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative

•Enjoys interacting with diverse people and excels at providing a superior guest experience

•Can perform multiple tasks simultaneously while maintaining meticulous attention to detail

•Is diligent, organized and self-motivated

•Has the ability to understand and carry out oral and written instructions and request clarification when needed

•Is comfortable with new technology and has the ability to operate a point-of-sale system

•Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency

•Has the capacity to stand for extended periods of time and work in a fast-paced environment

•Applicants must be 16 years of age or older (mature and responsible 14&15 year olds with valid work permit and eagerness to learn will be considered)

Knowledge, Skills, and Abilities:
  • Is able to understand written and oral directions, interpret instructional documents such as recipes, operating procedures, and health and safety rules, and apply knowledge to perform job responsibilities.
  • Please note that NbC recipes are available in English and Spanish.
  • Understands basic units of measurement used in the U.S.
  • Has the ability to perform repetitious, physical tasks that require the strength to lift items of moderate to heavy weight (as much as 50 pounds) and stand for extended periods of time.
  • Is able to operate commercial-grade ovens and other bakery equipment and work adjacent to a high-heat source.
  • Is meticulous about using exact measurements, paying strict attention to timing and working on a tight, fast-paced production schedule.
  • Can evaluate products, processes, information, and surroundings to determine compliance with standards.
  • Possesses the discipline and attention to detail to strictly adhere to health and safety practices and work environment standards.
  • Is diligent, organized and self-motivated, with the ability to operate independently with minimal supervision.
Education, Certifications and Work Experience Requirements:
  • While no formal education or work experience is required, previous experience in another customer service role at a bakery, restaurant, retail or foodservice environment is a plus.
Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Core Values and Competencies:
  • Servant's Heart
  • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
  • Keeps the good of the team or guest ahead of personal interests or gain.
  • Displays humility and empathy in interactions with others.
  • Spirit of a Champion
  • Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
  • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
  • Operates with a strong sense of urgency and adheres to NbC brand standards.
  • Genuine Connections
  • Projects warmth, enthusiasm, and optimism that attracts others.
  • Builds positive, productive relationships with all team members.
  • Listens actively and communicates openly, clearly and respectfully.

Join Our Growing Family

From "Happy Birthday" to "Just Because," Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

Apply now. Joy is the job

Compensation: $14.00 - $15.00 per hour

Join Our Growing Family

From "Happy Birthday" to "Just Because," Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family

Click to learn more about Nothing Bundt Cakes®.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

  • Guest Services Representative

    1 week ago

    White Marsh, Maryland, United States Aimbridge Hospitality Full time

    Position OverviewThe Front Desk Agent plays a crucial role in the hospitality sector, serving as the first point of contact for guests. This position requires a commitment to delivering exceptional service and ensuring a welcoming atmosphere.Key ResponsibilitiesGuest Reception: Warmly greet and assist guests upon arrival, ensuring a smooth check-in...

  • Guest Services Representative

    3 days ago

    White Marsh, Maryland, United States Aimbridge Hospitality Full time

    Position OverviewThe Front Desk Agent plays a crucial role in the hospitality industry by ensuring that guests receive exceptional service from the moment they arrive. This position is vital for creating a welcoming atmosphere and maintaining high standards of guest satisfaction.Key ResponsibilitiesGuest Reception: Warmly greet and register guests upon...

  • Guest Services Representative

    3 days ago

    White Marsh, Maryland, United States Aimbridge Hospitality Full time

    Position OverviewCompensation: $16.00 per hourEmployment Type: Full-TimeAvailability: Evening and Weekend Shifts RequiredKey ResponsibilitiesWelcome and register guests upon arrival, ensuring a warm and inviting atmosphere.Provide exceptional customer service throughout the guest's stay, addressing any inquiries or concerns promptly.Facilitate the check-out...

  • Representative, Guest Services

    4 weeks ago

    White Plains, United States Simon Property Group Full time

    Representative, Guest Services Job Location: The Westchester PRIMARY PURPOSE: This position is responsible for serving as a customer service and information source and sales agent, providing miscellaneous service to guests and retailers. This position is the front line role and Simon’s interaction with its guests; consequently, strong sales and customer...

  • Guest Services Representative

    3 days ago

    White City, Oregon, United States Best Western Crater Lake Highway Full time

    Are you dedicated to providing exceptional service and creating memorable experiences for guests? If so, the position of Front Office Associate at Best Western Crater Lake Highway may be the perfect opportunity for you. In this role, you will greet guests, manage their reservations, and ensure their stay is comfortable and enjoyable. Key Responsibilities...

  • Guest Services Representative

    3 days ago

    White City, Oregon, United States Best Western Crater Lake Highway Full time

    Are you dedicated to providing exceptional service and creating memorable experiences for guests? If so, the position of Front Office Associate at Best Western Crater Lake Highway may be the perfect opportunity for you. In this role, you will be the first point of contact for our guests, managing their reservations and ensuring a pleasant stay. Key...

  • Technical Service Representative

    3 weeks ago

    White Marsh, United States Ingredion Full time

    Location: White Marsh Reports to: Team Lead, Inside Sales, T&HS, US/CAN Workplace type: HybridIngredion is looking for a Technical Sales Representative who will be part of our Virtual Sales Team. In this role, you will interact directly with our small and medium customers, providing them with ingredient recommendations for their food & beverage applications....

  • Guest Services Associate

    3 days ago

    White City, Oregon, United States Best Western Crater Lake Highway Full time

    Are you dedicated to providing exceptional service and creating memorable experiences for guests? If so, the position of Front Office Customer Service Representative at Best Western Crater Lake Highway may be ideal for you. In this role, you will greet visitors, manage their reservations, and ensure they enjoy a pleasant stay. Individuals seeking a dynamic...

  • Service Quality Coordinator

    8 hours ago

    White Marsh, Maryland, United States TransCore Full time

    Job Summary:As a Customer Service Lead at TransCore, you will play a crucial role in assisting our Customer Service Representatives in their daily duties and resolving questions/issues that arise. This includes training and monitoring their performance to ensure exceptional customer service.Key Responsibilities:Assist Customer Service Representatives in...

  • Customer Service Sales Representative

    3 days ago

    White Marsh, Maryland, United States Massage Envy Franchising, LLC Full time

    Where Exceptional Careers BeginMassage Envy Franchising, LLCAre you enthusiastic about assisting others? At Massage Envy, we encourage and empower you to excel while we collaborate to help clients achieve their wellness goals. As a cohesive team, we are dedicated to providing an outstanding experience and expanding our member community to support more...

  • Customer Service Lead

    2 weeks ago

    White Marsh, United States TransCore Full time

    Under the direction of the Customer Service Supervisor, the Customer Service Lead is primarily responsible to assist the Customer Service Representatives in their daily duties and resolving questions/issues that arise. This includes training and moni Customer Service, Lead, Service, Monitoring, Supervisor, Retail, Customer

  • Guest Service Agent

    1 month ago

    White Plains, New York, United States Hyatt House White Plains Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...

  • Cake Artisan

    1 week ago

    White Marsh, Maryland, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, the Cake Artisan plays a pivotal role in our bakery. Passionate about the art of baking, you appreciate the elegance of quality ingredients and aim for perfection in every creation. You'll craft delightful cakes that bring joy to our guests, ensuring your workday is just as enjoyable. Here are some reasons why this position is a...

  • Guest Service Associate- Per Diem

    14 hours ago

    White Haven, United States Geisinger Health System Full time

    Job Title: Guest Service Associate- Per Diem Location: Pittston, Pennsylvania Job Category: Hospitality Services Schedule: Per Diem Work Type: Part time Department: JM-Guest Services Regional Operations Division Date Posted: 07/01/2024 Job ID: R-64168 Job Summary Responsible for providing a high level of customer service to all guests entering system...

  • Maintenance Engineer

    1 month ago

    White Marsh, United States Aimbridge Hospitality Full time

    Job Summary FULL-TIME WEEKEND AVAILABILITY NEEDED $19.00/HR The Maintenance Engineer is responsible for assisting with the operation maintenance service and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program handling guest requests and other work orders as assigned. He/she is also...

  • Hospitality Service Representative

    3 days ago

    White Sulphur Springs, West Virginia, United States The Greenbrier Hotel Full time

    Position:Hospitality Service RepresentativeDepartment:Front Desk OperationsKey Responsibilities:Exhibit a warm and professional attitude towards guestsFacilitate the check-in and check-out processes for guestsAddress and fulfill guest inquiries and requestsQualifications:Prior experience in hospitality or customer service is advantageousHigh School Diploma...

  • Guest Relations Associate

    1 week ago

    White Plains, New York, United States Simon Property Group Full time

    Job Title: Customer Experience RepresentativeJob Overview:This role is pivotal in delivering exceptional customer service and acting as a primary source of information and sales for guests and retailers. As the first point of contact, it is essential to possess strong sales acumen and customer service expertise.Key Responsibilities:Serve as a representative...

  • SERVICE TECHNICIANS

    2 weeks ago

    White Marsh, United States CrystalView LLC Full time $60,000 - $110,000

    Job DescriptionJob DescriptionMaster Automotive Technician - SummaryFunctions as a skilled-level technician who can perform diagnoses and repairs in all areas, in addition to being specialized areas of repair and who has previously worked as a B-Class general service technician.Master Automotive Technician - Essential DutiesPerforms work as outlined on...

  • Parts Counterperson-Koons White Marsh Chevrolet

    2 weeks ago

    White Marsh, United States Asbury Automotive Group Full time

    Parts Counterperson-Koons White Marsh Chevrolet White Marsh, MD, USA Req #3626 Tuesday, August 27, 2024 About Asbury Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through...

  • Front Desk Agent

    4 weeks ago

    White Marsh, United States Aimbridge Hospitality Full time

    $16.00/ HRFULL-TIMEEVENING AVAILABILITY NEEDEDWEEKEND AVAILABILITY NEEDED - Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completio Front Desk, Agent, Hospitality, Operations, Hotel, Reservations