Guest Services Representative

1 week ago


White City, Oregon, United States Best Western Crater Lake Highway Full time


Are you dedicated to providing exceptional service and creating memorable experiences for guests? If so, the position of Front Office Associate at Best Western Crater Lake Highway may be the perfect opportunity for you. In this role, you will greet guests, manage their reservations, and ensure their stay is comfortable and enjoyable.



Key Responsibilities

  • Address guest inquiries and resolve any issues that may arise during their stay.
  • Coordinate with housekeeping to guarantee that rooms are prepared and ready for incoming guests.
  • Manage phone calls, online bookings, and in-person inquiries regarding room availability, rates, amenities, loyalty programs, and special requests.

Administrative Duties:
Maintain accurate and current records of guest accounts and transactions.

  • Provide a friendly welcome to each guest, facilitate check-in and check-out processes, and ensure accurate distribution of room keys and numbers.

Required Qualifications

  • Proficient in handling phone communications and managing high-pressure situations.
  • Familiarity with Microsoft Office and reservation management software.
  • At least one year of experience in the hospitality industry or a related field is preferred.
  • Strong organizational, time management, customer service, and interpersonal skills.
  • A high school diploma, GED, or equivalent is required.


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