Guest Services Associate
1 week ago
Are you dedicated to providing exceptional service and creating memorable experiences for guests? If so, the position of Front Office Customer Service Representative at Best Western Crater Lake Highway may be ideal for you. In this role, you will greet visitors, manage their reservations, and ensure they enjoy a pleasant stay.
Individuals seeking a dynamic work environment with opportunities for advancement and flexible scheduling are encouraged to consider this position.
Key Responsibilities
- Address guest concerns and complaints effectively.
- Coordinate with housekeeping to confirm that accommodations are prepared for incoming guests.
- Manage incoming communications, including phone calls and online inquiries, while providing information on room availability, rates, amenities, loyalty programs, and special requests.
Administrative Duties:
Maintain accurate and current records of guest accounts.
- Welcome each guest warmly, facilitate check-in and check-out processes, and ensure the correct distribution of room keys and numbers.
Required Qualifications
- Proficient in handling phone inquiries and managing high-pressure situations.
- Familiarity with Microsoft Office and reservation systems is preferred.
- A minimum of one year of experience in the hospitality industry or a related field is advantageous.
- Strong organizational, time management, customer service, and interpersonal skills.
- A high school diploma, GED, or equivalent is required.
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Guest Services Representative
1 week ago
White City, Oregon, United States Best Western Crater Lake Highway Full timeAre you dedicated to providing exceptional service and creating memorable experiences for guests? If so, the position of Front Office Associate at Best Western Crater Lake Highway may be the perfect opportunity for you. In this role, you will greet guests, manage their reservations, and ensure their stay is comfortable and enjoyable. Key Responsibilities...
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Guest Services Representative
1 week ago
White City, Oregon, United States Best Western Crater Lake Highway Full timeAre you dedicated to providing exceptional service and creating memorable experiences for guests? If so, the position of Front Office Associate at Best Western Crater Lake Highway may be the perfect opportunity for you. In this role, you will be the first point of contact for our guests, managing their reservations and ensuring a pleasant stay. Key...
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Housekeeping Associate
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