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Account Management Associate

3 months ago

Philadelphia, United States ParetoHealth Full time

We're in this for the greater good at ParetoHealth. Our mission is collective greatness, nothing less will do. Our team is a single force united in the drive to transform employee health benefits.

The company was founded in 2011 to help small and medium-sized businesses fight the rising cost of employee health benefits. We blazed the trail with financing innovations that reduce the risks in self-insurance and deliver significant savings-and we continue to lead with a growing ecosystem of partners and world-class cost control solutions.

But success is measured by more than dollars alone and we measure ours by the good that comes from knowing that every client and all their employees can count on effective, affordable healthcare for years to come.

Account Associate Position Summary

Ask anyone at Pareto Health who the unsung heroes are, and nine times out of 10 "the account management team" will be the swift and heartfelt response. Account Associates at Pareto support a team of Account Managers who act as the primary liaison for Pareto's growing client base and help connect vetted consultants to innovative benefits financing and cost management solutions. Together, we serve mid-sized employers looking for a better way.

We are currently seeking multiple account associates to join our closely-knit team in either Philadelphia, PA or Salt Lake City, UT. Account Associates report directly to the Assistant Vice President of Account Management and are responsible for managing various client communications, supporting renewal initiatives, tracking all necessary documentation and deadlines, and collaborating cross-functionally to ensure Pareto Health's 97% member retention rate holds steady for another 10 years.

Competitive candidates will be smart, personable, quantitative, and detail oriented. Bonus points for applicants who are quick-to learn, laugh, and make an impact within a nimble organization with big plans. In return, Pareto offers a casual and fun work environment, full of people who take the company mission-but not themselves-incredibly seriously.

Key Responsibilities:

  • Collaborate with our partners and Pareto Health employees to drive successful Implementation and maintenance of the healthcare arrangement as well as cost containment initiatives for new clients
  • Work closely with the Account Manager to manage post-implementation relationships with broker partners, sales team, and clients
  • Manage key communication between the stop loss carriers and brokers/clients to ensure coverage is successfully in place with all Members.
  • Demonstrate or possess the ability to learn how to evaluate and understand the various types of self-funded claims reporting from the Third-Party Administrators. Can successfully convey messaging regarding required reporting between carrier partners, brokers, and TPAs.
  • Review quotes from carriers for accuracy and can accurately put together and release member renewals.
  • Understand and articulate how the Pareto Captive product works, including what various cost containment programs are available to members. Understand and has the ability to reiterate the Underwriting requirements written in our legal documents by captive program
  • Demonstrates the ability to analyze claims and large claims reporting for purposes of articulating a groups level of risk to both internal and external constituents. Offers support in initial renewal renewal underwriting tools to accurately input data to successfully assess overall risk and appropriate renewal action for each Member. Can identify when additional information may be needed.
Required Skills & Qualifications:
  • 0+ years' experience in a client facing account management role
  • Excellent written and verbal communication
  • Has a hunger for learning and retains information successfully
  • Must be able to work on multiple projects at once, have a high attention to detail, and ability to accomplish large volumes of work with minimal supervision is required
  • Bachelor's degree required
Physical Requirements
  • Ability to sit for long periods
  • Ability to work nights and weekends on occasion as business needs may dictate


Pareto Perks:

Pareto offers a competitive compensation package commensurate with skills and experience. In addition, Pareto offers a robust benefits package including Medical (100% employer paid), Dental, Vision, STD/LTD, and employer 401(k) contribution.

What We Live By:

1. Get it Done and Get it Done Right - We crank out work at higher rates and at a higher quality than our peers in the industry. Our ability to do a lot with a little is a driving force behind Pareto Health, one that's made our brand synonymous with class, quality, and extreme competence.

2. Fire in the Belly - We only make time for champions; we only consider those with an inner desire to excel and push things forward. Our team, our partners, our members-everyone in the Pareto Health universe-works hard, learns constantly, improves furiously, and does so with a fire in the belly.

3. See the Field - As you're stuck thinking about tomorrow, we're already on to thinking about next year. Pareto Health embodies a culture of anticipation, perception, and acting with intent. In one-on-ones, in meetings, at a company level, and at an industry level, we're always two steps ahead.

4. For the Greater Good - Our vision extends past the here and now. We're rowing in the same direction toward the common goal of transforming an industry. It's our accountability, teamwork, and responsibility that ensure as we're changing industry tides, we're helping them rise. Now watch as we lift all boats in the process.

Disclosures:

ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

California Applicants: See Pareto's CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, "Pareto") collects and uses personal information submitted by employment applicants.