Associate Service Account Manager
2 weeks ago
At UnitedHealth Group, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As an Associate Service Account Manager, you'll play a critical role in overseeing and providing administrative leadership for the student health plan offered by the university.
Key Responsibilities- Collaborate with university departments to ensure smooth processes throughout the insurance plan year.
- Coordinate the administrative aspects of a competitive bid process for USHIP and optional insurance plans.
- Maintain the University Student Health Insurance Administration Tool, tracking students' annual enrollment and waivers.
- Interface effectively with university customers, presenting the university's position on all topics.
- Provide day-to-day liaison support, offering walk-in and telephonic customer service to all university customers.
- Assist in resolving insured and/or provider billing issues.
- Understand and educate students regarding current plan design, policies, and procedures.
- Coordinate and attend on-campus service-related functions/meetings, including Orientations, Health Fairs, and In-Service Information Sessions.
- Effectively interface with internal and external partners to provide exceptional customer service.
- Learn and demonstrate knowledge of claims processing, including enrollment management, the appeal process, and contract interpretation.
- Assist with the enrollment/waiver process and develop pertinent communications materials.
- High School Diploma/GED
- Must be 18 years of age or older
- 2+ years of medical insurance experience
- Familiarity with computer and Windows PC applications
- Access to reliable transportation
- Ability to work any 8-hour shift schedule during normal business hours
- Prior experience with public speaking/presenting information to customers
- Experience with medical terminology
- Ability to multi-task and understand multiple products and benefits
- Ability to maintain positive engagement through written and verbal communication
- Work effectively in a changing environment
- Demonstrates diversity awareness
- Ability to improve the customer's experience
- Ability to conduct presentations in a public format
At UnitedHealth Group, our mission is to help people live healthier lives and make the healthcare system work better for everyone. We believe everyone deserves the opportunity to live their healthiest life, and we're committed to mitigating our impact on the environment and enabling equitable care that addresses health disparities and improves health outcomes.
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