EHS - Establishment Team Program Manager

POSITION OVERVIEW This position is located in the Environmental Health office of the Gallatin City-County Health Department (department) and performs duties that support the vision, mission, and goals of the department. This position provides supervision, leadership, and expertise to a team of sanitarians in their assigned work area. The program manager ensures standardization in practice, provides training, mentoring, and coaching, monitors workload indicators, performs quality assurance, and acts as a direct connection with state agencies such as DEQ and DPHHS. The program manager has a demonstrated competence in conducting environmental health inspections and reviews of community settings in the assigned area such as wastewater treatment systems, Sanitation in Subdivision Act reviews, and licensed establishments such as restaurants, hotels, swimming pools, etc. The program manager monitors changes and updates to applicable regulations, recommends changes to local policies as needed, prepares reports for the Director and Health Officer, applies innovation, and seeks and leads opportunities for improvement. The program manager may be asked to lead an investigation of a disease outbreak and assist fellow sanitarians and community partners investigating citizen concerns related to public health nuisances and emergencies. The position reports directly to the Environmental Health Director and supervises sanitarians in the program area (e.g., Land/Establishments). Each duty listed below makes up at least 80% of the job, and all other functions are included in Other Duties as Assigned. All duties below are essential functions unless otherwise indicated. A. Leadership and Program Planning Manages daily operations of program team. Completes operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; maintaining reference manuals; implementing new procedures; auditing inspection reports and application reviews; ensuring compliance with regulatory review timelines. Interviews, selects, and hires permanent employees in conjunction with the Environmental Health Director. Performs supervisory functions including staffing, orienting, training, conducting performance evaluations, assisting staff with the development of career goals, and disciplinary action. Oversees complaint investigations and recommends appropriate levels of response. Provides consultation, orientation, and mentoring of new health department staff. Consistently locates, interprets, and applies resources within established policies, procedures, and regulations. Maintains reference manuals and electronic files for training and reference. Plans, implements, and evaluates initiatives to include strategic planning, quality improvement, performance management, and innovation. Monitors workload for staffing adequacy. Communicates and coordinates regularly with immediate supervisor and others and accurately informs of work progress including potential concerns and suggestions for improved ways of addressing problems in a timely and efficient manner. Prepares and delivers educational presentations and materials. Actively participates in local and state meetings. Contributes to team effort by accomplishing related results as needed and working collaboratively with other health department programs. Serves as the department’s liaison to DEQ and DPHHS for the program to ensure local input. Receives, resolves, and reports to the Environmental Health Director any consumer concerns or complaints relative to program services or staff. Serves as a department representative, leader, and technical expert with local, state, and federal officials and policymakers at public meetings, formal proceedings, with community groups and the media. Collaborates with other community organizations and the public. Participates in meetings and coalitions with other groups to enhance the work of the Environmental Health Services Land or Establishment Program. B. Environmental Public Health Inspections and Reviews Schedules and conducts field inspections in the assigned area to determine compliance with state and local regulations. Completes review of applications in the assigned program area. Maintains permit and inspection workload of 20% that of sanitarians on the team. Ensures compliance with regulatory review timelines and Cooperative Agreement deliverables in the assigned program area. Reviews, evaluates, and approves documents, licenses, plans, and permits for compliance with local, state, and federal regulations in a timely and effective manner. Independently investigates and oversees complaint investigations as assigned. Recommends appropriate corrective action or enforcement action based on the nature and severity of identified violations. Maintains accurate and up-to-date documentation of violations and corrective actions in the appropriate database in a timely, accurate, and factual manner. Consistently conducts follow-up with inspection or other means to ensure corrective actions are implemented. Provides education and guidance in correcting areas of nonconformity. Provides technical and regulatory assistance and expertise to the community and environmental health staff in the evaluation and interpretation of applications and regulations related to a broad range of environmental health conditions. Keeps current on environmental health issues and law and rule updates and keeps staff updated in a timely manner. C. Budget, Grants, and Contract Management Assists with determining and prioritizing the budget needs for the program by providing input to the Environmental Health Director. Seeks, procures, and administers program grants. Ensures compliance with grant requirements. Prepares quarterly and annual reports for the Environmental Health Director. D. Other Duties as Assigned Performs a variety of other duties as assigned by the supervisor. This includes coordinating special projects, system analysis, attending meetings and special events, and attending continuing education and training as required. On a rotating schedule assumes responsibility for answering the health department’s 24/7 duty phone. If the County Commission proclaims a local emergency due to an actual or threatened disaster such as an earthquake, fire, riot, flood, etc., County employees may be required to provide services during the emergency and for a subsequent period of assessment and recovery. QUALIFICATIONS This work requires computer and data entry skills (Word, Excel, PowerPoint, and specialized programs such as ArcGIS); knowledge of data and records management; excellent skills in grammar and spelling; proficient written and verbal communication skills; ability to prioritize tasks according to deadlines, work independently and follow instructions; ability to multitask and seek appropriate guidance when needed. This position requires increasing experience working in environmental health. Must possess self-initiative but be able to work as part of a team. Position also requires customer service standards with a high level of skill in dealing with the public including anticipating customer needs, responding in a timely manner, taking responsibility for handling complaints, being professional, and showing respect for each customer; sometimes under stressful situations and must be able to perform highly detailed work with constant interruptions and concurrent tasks. EDUCATION & EXPERIENCE Current registration and licensing from the Montana State Board of Sanitarians and the required knowledge, skills, and abilities typically acquired through a combination of education and experience in the practice of environmental health and the combination of experience and training which provides two or more years of specific abilities necessary to perform the work. Competencies/Knowledge-Skills-Abilities (KSA’s) A. Public Health Tier: 2 – Program Management B. Organizational Competencies All GCCHD employees are expected to ensure that Gallatin County is protected from disease and other public health threats, and to empower others to live healthier, safer lives. In addition, all GCCHD employees are expected to meet specified competencies in the following areas including the guiding principles, mission, and vision of the most current strategic plan. Continuous Quality Improvement – Actively participates, accepts, and engages in the pursuit of departmental and programmatic improvement in everyday activities as well as quality improvement projects independently and as instructed by the supervisor. Inclusion – Effectively interacts with all clients, customers, partners, and co-workers with conscious regard for equality, equity, cultural sensitivity, and respect. Team Building – Works effectively with other employees, maintains a positive attitude and contributes to the overall success of the department. Communication – Communicates openly and honestly. Is willing to share information and ideas. Helps to define goals and objectives. Is cordial in dealing with others. Reliability – Is dependable and completes assignments on time and within established quality standards. Arrives at work on time and is ready to perform their duties. Organization – Manages workload effectively and is able to prioritize assignments appropriately as well as to plan for future demands. Integrity – Is honest and trustworthy in dealing with others and providing value as a public servant. Motivation – Strives for excellence, seeks growth as an employee, and maintains an interest in continuous improvement. Productivity – Maintains a workload that is at or above acceptable standards for his/her position and delivers work products of good quality. Purpose – Works towards achieving the department’s Mission and Vision through the conscious consideration and utilization of the guiding principles as detailed within the current Strategic Plan. C. Job Specific Competencies Descriptions of each competency can be found at: Public Health Competency Assessments Analytical/Assessment Skills 1A4: Uses information technology in accessing, collecting, analyzing, using, and maintaining and disseminating data and information. 1A5: Selects valid and reliable data. 1A14: Describes how evidence (e.g., data, findings reported in peer-reviewed literature) is used in decision-making. 1B7: Resolves gaps in data. 1B11: Identifies assets and resources that can be used for improving the health of a community (e.g., academic institutions, federal grants). 1B15: Advocates for the use of evidence in decision making that affects the health of a community (e.g., health policymakers understand community environmental health needs, demonstrating the impact of programs). Policy Development/Program Planning Skills 2B2: Develops program goals and objectives. 2B4: Implements organizational strategic plan. 2B5: Monitors current and projected trends (e.g., health, fiscal, social, political, environmental) affecting the health of a community. 2B6: Develops options for policies, programs, and services (e.g., data use policies, food safety programs). 2B8: Recommends and implements policies, programs, and services for implementation. 2B11: Evaluates policies, programs, and services (outputs, outcomes, processes, procedures). 2A11: Implements strategies for continuous quality improvement. 2B13: Uses public health informatics in developing, implementing, evaluating, and improving policies, programs, and services (e.g., integrated data systems, electronic reporting, geographic information systems). Communication Skills 3B1: Assesses the literacy of populations served (e.g., ability to obtain, interpret, and use health and other information). 3B2: Communicates in writing and orally with linguistic and cultural proficiency (e.g., incorporating images). 3B5: Conveys data and information to professionals and the public using a variety of approaches (e.g., reports, presentations, email, letters, press releases). 3B6: Communicates information to influence behavior and improve health (e.g., uses or considers behavioral theories such as Health Belief Model or State of Change Model). 3B7: Facilitates communication among individuals, groups, and organizations. 3B8: Communicates the roles of governmental public health, health care, and other partners in improving the health of a community. Cultural Competency Skills 4B1: Describe the concept of diversity as it applies to individuals and populations (e.g., language, culture, values, socioeconomic status, geography, education, race, gender, age, ethnicity, sexual orientation, profession, religious affiliation, mental and physical abilities, historical experiences). 4B3: Recognizes the ways diversity may influence policies, programs, services, and the health of a community. 4A4: Recognizes the contribution of diverse perspectives in developing, implementing, and evaluating policies, programs, and services that affect the health of a community. 4B5: Ensures the diversity of individuals and populations when implementing policies, programs, and services that affect the health of a community. 4B6: Assesses the effects of policies, programs, and services on different populations in a community (e.g., customer satisfaction surveys, use of services by the target population). Community Dimensions of Practice Skills 5B1: Distinguishes the roles and responsibilities of governmental and non-governmental organizations to improve the health of a community. 5B3: Suggests relationships that may be needed to improve health in a community. 5B5: Maintains relationships that improve health in a community (e.g., partnerships with organizations serving the same population, academic institutions, policymakers, customers/clients, and others). 5B6: Facilitates collaboration with community partners to improve health in a community (e.g., participates in committees, shares data and information, connects people to resources). 5B8: Uses community input for developing, implementing, evaluating, and improving policies, programs, and services. 5B10: Advocates for policies, programs, and resources that improve health in a community. Public Health Sciences Skills 6B3: Applies public health sciences (e.g., biostatistics, epidemiology, environmental health sciences, health services administration, social and behavioral sciences, and public health informatics) in the delivery of the 10 Essential Public Health Services. 6B7: Uses evidence in developing, implementing, evaluating, and improving policies, programs, and services. 6B10: Develops partnerships that will increase the use of evidence in public health practice (e.g., between practice and academic organizations). Financial Planning and Management Skills 7B2: Identifies government agencies with authority to impact the health of a community (e.g., lead in housing, water fluoridation, emergency preparedness). 7B3: Implements organizational policies and procedures. 7B12: Establishes a team for the purpose of achieving program and organizational goals (e.g., considering the value of different disciplines, sectors, skills, experiences, perspective, scope of work, and timeline). 7A11: Motivates colleagues for the purpose of achieving program and organizational goals (e.g., participating in teams, encouraging sharing of ideas, respecting different points of view). 7B14: Uses evaluation results to improve program and organizational performance. 7B16: Uses performance management systems for program and organizational improvement (e.g., achieving performance objectives and targets, increasing efficiency, refining processes, sustaining accreditation). Leadership and Systems Thinking Skills 8B1: Incorporates ethical standards of practices (e.g., Public Health Code of Ethics) into all interactions with individuals, organizations, and communities. 8B2: Describes public health as part of a larger inter-related system of organizations that influence the health of populations at local, national, and global levels. 8B5: Analyzes internal and external barriers and facilitators that may affect the delivery of the 10 Essential Services (e.g., using root cause analysis and other quality improvement methods and tools, problem-solving). 8B6: Provides and supports professional development opportunities (e.g., training, mentoring, peer advising, coaching). 8A7: Participates in professional development opportunities. 8B8: Modifies organizational practices in consideration of changes (e.g., social, political, economic, scientific). 8B9: Contributes to continuous improvement of individual, program, and organizational performance (e.g., adjusting templates, applications, policies, procedures to achieve better results). SUPPLEMENTAL INFORMATION ACCOUNTABILITY This position is accountable for supporting the development, management, and evaluation of Environmental Health Services in the assigned program area. The position has the authority to determine program effectiveness and uses professional judgment to modify program procedures and methods. The position serves as program manager within the Health Department. Judgments made by this position are typically accepted as final. INDEPENDENCE OF ACTION Position reports to the Environmental Health Director and works closely with all program staff. The position and the Environmental Health Director determine and develop work objectives. This position independently ensures these objectives are met by the following: developing a work plan and determining how program services should be delivered, identifying evidence-based methods and approaches, creating written policies and procedures that other staff will follow, and ensuring programs are evaluated for effectiveness. The work products are typically not reviewed, and work is accepted as accurate upon completion without change. Position is expected to possess strong interpersonal skills as this position works with numerous members of the public, various team members, and a variety of agency, city, county, and state workers. Position is expected to determine priorities and procedures necessary to ensure accurate, complete, and timely quality assurance reporting, data processing, and filing. PERSONAL CONTACTS This position requires considerable interaction with the public and may be confrontational at times. Of high priority for this position are skills in maintaining a positive and productive interface with the public and other county, department, and community agencies (i.e., providing information, scheduling, and referring to other community agencies). ADDITIONAL COMPENSABLE FACTORS Supervision Exercised This position oversees other staff members who perform duties specific to the program. The position provides direct supervision to other staff and provides guidance and training to employees with less experience, occasionally fills in for supervisor, or coordinates special projects. Work Environment/Physical Demands Work is performed in a normal office environment. Physical requirements include the ability to sit, reach, bend, manipulate folders, papers, lift and carry boxes weighing up to 50 pounds, and operate equipment in the performance of duties. The incumbent may be exposed to the risk of contagious disease and must utilize universal precautions to limit the chance of infection. #J-18808-Ljbffr