Dealer Success Manager

2 months ago

Knoxville, United States AutoFi Full time

**Dealer Success Manager - Southeast Region**

Knoxville, TN / Customer Success / Full Time **About AutoFi** Founded in 2015, AutoFi is an e-commerce software platform that connects an auto dealers customers to a network of lenders, allowing car buyers to purchase and finance a car entirely online. Our mission is to become the industry standard checkout experience for all online vehicle transactions. We are well-funded and backed by investors including Crosslink Capital, Ford, BMW iVentures and Mouro Capital. Our team is diverse - spread out across the U.S. and Canada, we have backgrounds from finance and technology as well as deep experience in all areas of the auto space. Were empathetic, gritty, curious, and humble owners of this business and are supported by some of the biggest names in the auto and financial industries as commercial partners. .

We have an immediate start for talented **Automotive Software** or **Automotive Management professionals to join one of the USAs fastest growing Automotive software providers.**

AutoFi is currently looking for a customer centric **Dealer Success Manager** to join our growing team.

You will travel up to 75% of the time, managing your own Book Of Business. This role will require onsite visits which crucial to the success of everyone involved.

We offer full training, a competitive pay and remuneration package for the successful applicant along with great benefits.

**What's in it for you** - Medical, Dental & Vision covered by AutoFi - Flexible work hours - Excellent compensation structure - Competitive pay and remuneration package - Visionary leadership team - Growth opportunities within a start-up culture

**The ideal candidate/s:** - Will have an in-depth understanding of the operations of an Automotive dealership sales department, Internet department or BDC, with experience of managing the digital consumer interaction of an automotive dealership to a point of delivery.

- You should be able to demonstrate a practical understanding of best practice digital sales processes, operating practices, digital marketing vendors and CRM software tools employed by the best operators in 2020.

- Will have a solid grounding and understanding of dealership variable operations, including, but not limited to: - F&I, Sales, Sales Management, processes, software, and performance reporting systems will be an added advantage.

- You may currently be working with a Digital Retailer Software Vendor, managing dealership accounts from onboarding, implementation, training delivery through ongoing account servicing and support, looking for your next challenge

- You may well be working in a Sales Management, Internet Management or BDC Management position in a successful dealership, looking for a move that enables you to use your dealership experience to better yourself and to grow.

- You may be a Sales Trainer, an F&I Trainer, a Sales Coach or an Automotive B2B Salesperson, looking for that new challenge to better yourself and to increase your earnings.

- Whatever you are currently doing, you must be an effective communicator at all levels to fulfill this role.

- You will be working primarily with Vehicle Sales Teams (Sales People, Sales Managers Internet/BDC, and F&I Managers) implementing our software platform and processes into their dealerships.

- Through training you will be giving an insight on best practices that will leverage and drive the dealers' business.

- You will own the overall relationship with your dealers from start to finish which will include, on-boarding, increasing adoption, driving transactions, ensuring retention and delivering satisfaction.

- You will need to be as comfortable speaking to a customer as you would a Sales Person, a Sales Manager, a Dealer Principal, a Public Company Director or a Manufacturer.

**Some things about you that we are looking for:** - You will be assertive and persuasive. - You will have a disciplined systematic approach to work. - You will be detail-oriented and analytical. - You will have an abundance of energy. - You will be competitive in nature. - You will be able to prove that you can deliver results - You will have 5+ years of relevant experience. - You must be highly computer literate, proficient in Google Suite, Apple (Pages, Numbers, Keynote) and Microsoft Office products. - You must be highly trainable on technology, quick to adapt to new programs and processes. - You will have a working knowledge of common DMS systems, F&I eRating/eContracting systems, and F&I reporting tools. - You will be a proficient user of automotive CRM software. - You will thrive in a multi-tasking environment and be able to adjust priorities on-the-fly. - You will have excellent verbal, written and presentation skills.

AutoFi is an equal opportunity employer. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.

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