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Tissue Procurement Specialist

2 months ago

Palo Alto, United States Guardant Health Full time

Job Description

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

We are looking for a full-time Tissue Procurement Specialist for who will be a key member of the fast-paced Client Services organization. This role is responsible for procuring tissue samples in their territory, work collaboratively with other Client Services Team members to achieve department goals and work cross-functionally with commercial and lab operations partners to identify scalable solutions for Guardant Health.

Essential Duties and Responsibilities:

 

Tissue Procurement Specialist is responsible for communicating via phone, email with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving

Contribute to Tissue Retrieval for accounts in the assigned territory by resolving cases quickly with a sense of urgency

Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders

Work in a team environment and contribute to the department and company goals

Keep precise and clear documentation of all email, fax, phone communications and follow up activities

Adhere to Standard Operating Procedures (SOP’s) related to Tissue Procurement

Enter information and upload documentation into (url removed) and LIMS

Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members

Assist with other administrative duties as assigned based on Company needs

Communicate to clients, patients and sales team using Salesforce (CRM) and other integrated software platforms

Achieve team and individual goals and monitor personal metrics related to case closure and turnaround times

Use problem solving skills to resolve customer complaints and escalated situations

Demonstrate flexibility and adaptability in a fast-paced dynamic environment

Hours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary.

Remote working/work at home options are available for this role.