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User Experience Research Specialist

2 months ago

Palo Alto, California, United States SAP Full time

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do:

As a SAP User Experience Research Specialist, your responsibilities will encompass the fusion of business owner or project management objectives with continuous user research to create a compelling user experience. Your duties will include:

  • Scheduling and planning field, web-based, and lab user research.
  • Collaborating with a multidisciplinary team comprising of Product Managers, designers, business owners, and engineers to understand user research study objectives and goals.
  • Developing studies to measure usability and gather customer requirements for design alterations and new features.
  • Conducting comprehensive competitive usability assessments with controlled variables.
  • Designing formative and summative experiments to measure specific usability goals, including defining participant profiles and key tasks selection.
  • Conceptualizing usability studies for testing UI building blocks and evaluating design decision risks.
  • Constructing research plans, studies, and reports for research initiatives to share with the design team and management.
  • Analyzing and optimizing existing User Experience tools usage scenarios and refining existing user experience processes, tools, and methods.
  • Transcribing user requirements into formal use cases or models for enhancing existing or creating totally new product areas.
  • Maintaining an accessible and understandable persona repository for all project stakeholders.
  • Converting research findings into actionable insights to guide the product team.
  • Actively participating in product brainstorming and design sessions.

What you bring:

To excel in this role, you should possess the following qualifications:

  • A Bachelor's degree in a relevant field such as Human - Computer Interaction (HCI) or Psychology. A Master's degree or Ph.D. is highly preferred.
  • 2 to 5 years demonstrating exceptional performance in User Experience research, preferably with B2B and/or large-scale applications.
  • Experience working with customers and users in Asia, Europe, and the US.
  • Deep understanding and expertise in user, qualitative, and quantitative experience research methodologies.
  • Strong analytical skills for both qualitative and quantitative data.
  • Excellent communication skills with the ability to actively listen and clearly express your viewpoints.
  • Experience collaborating with development teams and product owners to redefine existing products.
  • (Preferred) Prior experience in solutions related to supply chain, finance, sales, marketing, and commerce.
  • Experience with Agile/Lean UX methodologies.

Meet your team

Your teammates, forming the SAP's Procurement UX Team, are a globally distributed set of professionals located in Palo Alto, Bengaluru, and Europe. Being a vital part of the ISBN organization, our collective goal is to deliver procurement products that satisfy our customer's needs and expectations. We are passionate about providing our users with delightful experiences and minimizing complexity. We strive to infuse consumer-like simplicity into our large-scale enterprise products, thereby revolutionizing user experience.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: | Work Area:Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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