Patient Care Coordinator

1 month ago

Skokie, United States Companion Skokie Full time

Overview:

Companion Animal Hospital of Skokie is seeking a part/full-time

Patient Care Coordinator (PCC) to join our team

Our clinic is conveniently located in the heart of Skokie, providing easy access for both team members and clients. Situated near Old Orchard Mall and a quick drive from the city, you'll find a diverse range of recreational activities, dining options, and cultural events to enjoy during your downtime.

Location: 5225 Golf Road Skokie, IL 60077

Shift Details: This is a full-time position (30+ hours/week). Our Clinic hours are as follows:

  • Monday, Wednesday & Friday - 8:00am - 7:00pm
  • Tuesday & Thursday - 8:00am - 6:00pm
  • No Weekends

Compensation: $20.00 - $24.00/hour (based on experience)

What We Are Looking For: Our Patient Care Coordinator is the liaison between the staff and our valued clients. The ideal candidate for this position requires excellent verbal communication skills to effectively convey the importance of veterinary care to clients. Strong active listening skills are essential for addressing client questions and concerns. Emotional intelligence and social awareness are highly valued traits. Additionally, the role demands the ability to multitask in a fast-paced environment.

About Us:

Our clinic is a well-established and trusted provider of veterinary services in the Northshore/Skokie area. With a rich history of serving our community's furry companions, we take pride in our commitment to delivering exceptional care. Our clinic is renowned for its welcoming facility, compassionate staff, and a strong sense of community. We are excited to announce that we have recently completed a stunning renovation to enhance our clinic's capabilities and ensure the comfort of our patients and clients. Come join our growing team as we grow to as 4 doctor practice


Our Team:

At our clinic, you won't just be an employee; you'll be part of a team. Our diverse and highly skilled group of veterinarians, technicians, and support staff collaborate seamlessly to provide the best care possible. We believe in fostering a positive and supportive work environment where every team member's voice is valued, and continuous learning is encouraged. Your expertise and dedication will be appreciated and celebrated here.

Facility Highlights:

Our newly renovated facility is a testament to our commitment to excellence. Equipped with the latest technology and designed with both the well-being of our patients and the comfort of our clients in mind, our clinic boasts:

  • State-of-the-art surgical suite
  • Advanced diagnostic equipment
  • Modern treatment areas
  • Welcoming and comfortable waiting areas
  • Spacious, well-appointed exam rooms

Job Summary: The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit.

Responsibilities:

Essential Functions:

  • Maintains and upholds the Core Values and Mission Statement of MVP.
  • Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions.
  • Warmly welcomes clients upon their arrival and escorts them to the exam room.
  • Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable.
  • Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.
  • Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.
  • Schedules follow-up appointments and future wellness visits.
  • Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.
  • Clearly explains discharge instructions and addresses client inquiries.
  • Handles client checkouts and collects payments in the exam room.
  • Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results.

Additional Functions:

  • Performs other related duties as assigned.


Qualifications:

Required Knowledge, Skills and Abilities:

  • Passionate about delivering exceptional client service.
  • Genuine love and appreciation for animals.
  • Friendly, personable, and committed to ensuring client satisfaction.
  • Proficient in active listening and accurate transcription of medical information.
  • Thrive on serving and assisting people.
  • Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions.
  • Strong computer literacy and typing skills.
  • Effective communication skills, both written and verbal.

Required Education and Experience:

  • High school diploma.


Preferred Education and Experience:

  • Medical terminology


Physical Requirements:

  • Prolonged periods of standing and working on a computer.
  • Ability to bend down and lift up to 40lbs unassisted.

Reasonable Accommodations
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to benefits@mvetpartners.com and let us know the nature of your request and your contact information.

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