Front Desk Agent

3 months ago

Santa Monica, United States Crescent Services Full time
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests


NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.Furthermore, the specific examples in each section are not intended to be all-inclusive.Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Front Desk Agent

    2 months ago

    Santa Monica, United States The Crescent Hotels Group Full time

    Description Front Desk Agents are responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous,...

  • Front Desk Agent

    3 weeks ago

    Santa Monica, United States AccorHotels Full time

    Company Description Sofitel Bali Nusa Dua Beach Resort is a French-inspired luxury 5-star beachfront resort with tropical gardens and sophisticated, modern architecture. It offers 413 rooms including 39 suites and villas with complete resort facilities: 3 restaurants, 2 bars, a Club Millesime Exclusive Lounge, SoFIT, Sofitel SPA, outdoor and indoor kids club...

  • Front Desk Representative

    3 days ago

    Santa Monica, California, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and promoting hotel services and facilities to maximize room occupancy.Key...

  • Front Desk Representative

    5 days ago

    Santa Monica, California, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and promoting hotel services and facilities to maximize room occupancy.Key...

  • Front Desk Agent

    1 month ago

    Santa Fe, New Mexico, United States Pinon Court Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a bustling environment and love making people feel welcome? The Pinon Court by La Fonda a charming and vibrant boutique hotel in downtown Santa Fe, is looking for a dedicated Front Desk Agent to join our teamPosition: Front Desk AgentLocation: The Pinon Court by La...

  • Front Desk Agent

    1 month ago

    Santa Fe, United States Pinon Court Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a bustling environment and love making people feel welcome? The Pinon Court by La Fonda a charming and vibrant boutique hotel in downtown Santa Fe, is looking for a dedicated Front Desk Agent to join our team!Position: Front Desk AgentLocation: The Pinon Court by La...

  • Front Desk Representative

    5 days ago

    Santa Monica, California, United States Crescent Hotels and Resorts Full time

    Job SummaryCrescent Hotels and Resorts is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out process, and promoting hotel services and facilities.Key ResponsibilitiesGuest Registration: Greet guests,...

  • Front Desk Representative

    5 days ago

    Santa Monica, California, United States Crescent Hotels and Resorts Full time

    Job SummaryCrescent Hotels and Resorts is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out process, and promoting hotel services and facilities.Key ResponsibilitiesGuest Registration: Greet guests,...

  • Front Desk Representative

    5 days ago

    Santa Monica, California, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. Your primary responsibilities will include:Registering guests and handling check-ins and check-outsProviding information about hotel services, facilities, and local...

  • Front Desk Representative

    5 days ago

    Santa Monica, California, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. Your primary responsibilities will include:Registering guests and handling check-ins and check-outsProviding information about hotel services, facilities, and local...

  • Front Desk Agent

    4 months ago

    Santa Fe, United States Esperanto Full time

    Esperanto Development LLC. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Esperanto Development achieves superior operating results through its strong commitment to...

  • Front Desk Agent

    1 week ago

    Santa Barbara, United States Quorum Hotels Full time

    DescriptionThe Hotel Virginia Santa Barbara is looking for Front Desk Agentsto join the team! The Front Desk Agents check are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making,...

  • Front Desk Representative

    5 days ago

    Santa Monica, California, United States Crescent Hotels and Resorts Full time

    Job SummaryCrescent Hotels and Resorts is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and promoting hotel services and facilities.Key ResponsibilitiesGuest Registration: Greet...

  • Front Desk Agent

    5 months ago

    Santa Rosa, United States CoralTree Hospitality Full time

    Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personali Front Desk, Agent, Hotel, Experience

  • Night Front Desk Agent

    3 weeks ago

    Santa Monica, United States AccorHotels Full time

    Company Description Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning...

  • Hotel Front Desk Agent

    1 month ago

    Santa Cruz, California, United States Hampton Inn Santa Cruz Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Hotel Front Desk Agent

    4 weeks ago

    Santa Cruz, United States Hampton Inn Santa Cruz Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Agent

    3 months ago

    Santa Monica, United States Le Merigot Santa Monica Full time

    DescriptionFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Front Desk Agent

    3 weeks ago

    Santa Monica, United States AccorHotels Full time

    Company Description For over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Commonwealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million...

  • Front Desk Supervisor

    3 weeks ago

    Santa Monica, United States Sand & Sea Full time $23

    Job DescriptionJob DescriptionStarting pay is $23.00 per hour!$23.50 per hour upon successful completion of 90-day training period. Full-time employment benefits include:Paid Time-Off (PTO)Holiday PayMedical, Dental, and Vision coverage optionsLife Insurance (employer sponsored)We also provide all employees with:Sick-Pay (up to 72 hours per calendar...