Front Desk Agent

2 months ago


Santa Monica, United States The Crescent Hotels Group Full time

Description

Front Desk Agents are responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests, checking guests out of the hotel, and delivering outstanding guest service and financial profitability. Specifically, you would be responsible for: Greeting guests, completing the registration process, assisting with check-out, demonstrating knowledge of hotel information, using up-selling techniques, responding to guest inquiries and requests, resolving issues, and relaying messages to guests.

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