Front Desk Supervisor

3 weeks ago

Santa Monica, United States Sand & Sea Full time $23
Job DescriptionJob Description

Starting pay is $23.00 per hour

$23.50 per hour upon successful completion of 90-day training period.

Full-time employment benefits include:

  • Paid Time-Off (PTO)
  • Holiday Pay
  • Medical, Dental, and Vision coverage options
  • Life Insurance (employer sponsored)

We also provide all employees with:

  • Sick-Pay (up to 72 hours per calendar year)
  • 401k plan option with employer match up to 5% of total eligible income
  • On-site parking
  • Public transportation cost reimbursement
  • Alternative modes of transportation pay for walking, biking, or carpooling to work


JOB DESCRIPTION

PROPERTY:

Shore Hotel

TITLE:

Guest Services Supervisor

DEPARTMENT:

Guest Services

STATUS:

Non-Exempt, Full Time, Regular

SUPERVISED BY:

Front Office Manager and Assistant Front Office Manager

SUPERVISES:

Other Guest Services, as assigned.

A Supervisor of Guest Services is responsible for providing another layer of supervision to guide front desk staff to greeting and checking in & out guests of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability.

ESSENTIAL DUTIES:

  • Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, ensuring guest knows location of room and/or has a bell person accompany him/her.
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change.
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
  • Field guest complaints conduct research and resolve and negotiate solutions for guest satisfaction.
  • Assist in training when directed by Front Office Manager and Assistant Front Office Manager.
  • Responsible for providing regular feedback about the Guest Services Staff’s performance to the staff and training new hires to standard.
  • Partner with leadership regarding staff performance issued as needed.
  • Provide formal and/or informal coach and counsel for Guest Services staff as assigned by leadership and in accordance to Shore Hotel handbook and Standard Operating Procedures.
  • May assign and coordinate and supervise work activities of Front Desk Agents when Front Office Manager and Assistant Front Office Manager request assistance.

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