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Front Desk Agent

2 months ago

Santa Monica, United States AccorHotels Full time

Company Description For over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Commonwealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. Job Description Specific Roles and Responsibilities That Create the Essential Toronto Experience: Provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company’s values. Provide effective, fast service in a friendly manner. Check in and out hotel guests according to standards and policies. Answer incoming calls. Monitor for special rates and billing arrangements. Ensure the highest level of guest satisfaction by addressing concerns promptly. Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience. Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof. Keep front desk organized, tidied, and sanitized up to ALL Safe policies. Ensure front desk is stocked with essential material. Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards. Pass on any guest comments to Assistant Front Office Manager/Manager on Duty. Make certain to be familiar with fire and emergency procedures. Other responsibilities connected with Front Office may be required. Qualifications Previous front desk/reception experience a strong asset. Must have effective communication skills. Knowledge of Microsoft Windows XP an asset. Knowledge of Micros PMS/Opera an asset. Must have a good command of the English language. Hotel/Hospitality degree or diploma an asset. Available for shift work including weekends and holidays. Physical Aspects of Position (included but not limited to): Constant standing and walking throughout shift. Frequent lifting and carrying up to 30 lbs. Constant kneeling, pushing, pulling, lifting. Frequent ascending or descending ladders, stairs and ramps. Additional Information Visa Requirements: Must provide proof of eligibility to work in Canada. Job Perks & Benefits: Complimentary meal in our staff cafeteria each shift. Exclusive discounts at Accor branded properties worldwide with our colleague benefit card. Complimentary dry-cleaning services for your work attire. Learning programs tailored to hone your skills and talents. Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee. Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless. Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles). #J-18808-Ljbffr