Senior Client Associate

3 months ago

Chicago, United States Brown Brothers Harriman Full time

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm. We encourage a culture of inclusion that values each employee's unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

Join us as a Senior Client Associate

Brown Brothers Harriman is currently recruiting a Senior Client Associate to join our Private Banking Team. The Senior Client Associate (Sr CA) serves as the primary support person for high new worth client relationships in the Private Banking LOB. The Sr CA is focused on relationship servicing and assisting Relationship Managers. The Sr CA will be the primary point person for all aspects of client service, account problem resolution, daily interaction with clients, and all administrative tasks that may be done by PCAs or AAs. Along with the RAs, Sr CAs will also be responsible for preparing client meeting materials and hosting client meetings.

Some of your key responsibilities include:

Relationship Management:

  • Independently serve as the primary support for all client relationships with little or no oversight from more senior Relationship Managers.
  • Serve as the first point of contact for all client questions (e.g., Tax checks/ Wires/ Charitable Gifts / Etc. -
  • Partners with RMs to oversee RA work on presentations for client and prospect meetings.
  • Manages CAs and PCAs. and AAs to ensure all Supports business metrics for the relationship including existing fee schedules, profitability or relationships and relationship time management.
  • Proactive regarding client retention and the overall business development effort.
  • Spends majority of time managing current accounts and overseeing onboarding of client relationships.
Investment Execution:
  • Independently own accounts and in conjunction with more senior RMs (as applicable) and central account team, make all Investment Decisions.
  • Oversee Relationship Associate as they troubleshoot client account issues such as portfolio reporting/activity, client reference data, client data requests, and resolving non receipt of mailing for their client's accounts.
  • Create client meeting materials and independently present portfolio reviews at client meetings; may prepare but not present materials for larger/more complex clients.
  • Rebalance and repaper portfolios in preparation for account reviews, including reviewing asset allocation to ensure guidelines for investing have not changed and have been properly documented using DI in CRM.
  • Serve as primary interface on behalf of client with central management teams within BBH.
Risk Management & Administration:
  • Exercise sound, professional investment judgment on behalf of clients, while avoiding risks to the firm and demonstrate 100% adherence to the compliance requirements of the business, including Investment Policy Statements, Know Your Customer requirements, completing documentation and written records of meetings and discussions.
  • As primary day to day contact point with clients, elevate high level risk issues to senior RM, CAO and/or TL.
  • Ensure total compliance at the account level and oversee and respond to all compliance reports (i.e., overdraft reports, approved trades, delinquent documentation, IPSs).
  • Oversee all account maintenance activities, including, documentation, meeting materials and performance evaluations.
Business & Professional Leadership:
  • Begin to identify and participate in personal and professional networks with an eye towards cultivating referrals in the future.
  • Keep abreast of internal/external market activity and be well read and become conversant on overall market tends, including but not limited to, reading the Wall Street Journal daily
  • Manage self (e.g., EDP completion) to develop professionally and personally by utilizing the internal resources at BBH.
  • Always represent professional behavior and etiquette and serves as a model for other employees.
  • Provides occasional guidance to RAs and Sr. RAs on a one-off basis.
Qualifications:
  • BA or Equivalent
  • 5+ years or relevant experience in a Client Advisor role
  • Wealth Management/Private Banking experience preferred
  • Advanced Microsoft Office: Word, Excel, and PowerPoint. Experience using Bloomberg Terminal preferred but not required.
  • Ability to identify, escalate and resolve problems/issues.
  • Ability to communicate professionally through effective verbal and written skills.
  • Demonstrates organizational skills and an attention to detail.
  • Ability to prioritize tasks and manage multiple projects
  • Interpersonal skills/ability to work in a team environment.
  • Demonstrates analytical and research skills


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

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