Senior Client Development Manager

3 weeks ago

Chicago, United States Disability Solutions Full time
Job Summary
The Senior Client Development Manager at Walgreens Advertising Group has a multifaceted role combining aspects of client development, account management, media sales, and media planning, providing an opportunity for individuals who thrive in fast-paced environments and possess strong analytical and strategic skills. The Senior Client Development Manager will serve as the primary point of contact for assigned clients, driving revenue growth, fostering strategic partnerships, and developing media plans that deliver impactful results
Job Responsibilities
  • Facilitates day to day management of assigned clients, building and maintaining strong relationships to drive client satisfaction and retention.
  • Develop a deep understanding of each client's business objectives, challenges, and key performance indicators (KPIs), and collaborate with internal teams to develop customized solutions that address their unique needs.
  • Support the end-to-end upfront commitment process from negotiation to contract closure, ensuring a seamless and positive experience for assigned clients.
  • Deliver against client specific revenue goals including upfront commitments, commitment spend through and upselling/growth above committed dollars.
  • Identify opportunities for account growth and upselling by proactively identifying additional pain points or areas for improvement, and presenting relevant products or services that add value to the client's business.
  • Cultivate and maintain relationships with key stakeholders and decision-makers within client organizations, including shopper marketing managers and client's agency reps.
  • Collaborate with cross-functional teams, including media planning, campaign management, execution, insights, ad analytics, customer science to develop and execute client strategies that drive revenue growth and maximize client satisfaction.
  • Develop comprehensive media plans that align with client objectives, target audiences, and budgetary constraints, leveraging wag media offerings to drive measurable results and ROI.
  • Monitor campaign performance metrics and KPIs, providing regular insights and recommendations for optimization to ensure client success and retention.
About Walgreens and WBA

Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA's purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits
"An Equal Opportunity Employer, including disability/veterans"

Basic Qualifications

  • Bachelor's degree and at least 6 years of experience in client development, account management, or related leadership roles within the retail media, media or advertising industry.
  • Experience with the retail industry, advertising ecosystem, and utilizing media planning principles, including the media buying processes, consumer behavior trends, and retail media landscape.
  • Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients and/or stakeholders.
  • Experience identifying opportunities for growth and driving initiatives forward and is a strategic thinker with experience proactively providing solutions.
  • Highly organized with strong project management skills and the ability to manage multiple priorities simultaneously.
  • At least 1 year of direct leadership, indirect leadership and/or cross functional team leadership.
  • Willing to travel up to/at least (25%) of the time for business purposes
  • (within state and out of state).

Preferred Qualifications

  • Bachelor's degree in a related field such as marketing, communications, or business administration
  • At least 6 years of experience in managing clients and relationships and/or as an omni-channel media supervisor or associate director or director level at an agency with programmatic, social, and search experience
  • Experience meeting and exceeding goals in a competitive and fast-paced environment.
  • Retail Media experience (e.g. Kroger Precision Marketing, Roundel, Walmart Connect, etc.)
  • Experience with building high-performing media plans inclusive of the audience, message, channel, and measurement strategy.
  • Experience with management of team members, including assisting in the development, training and assignment of work/projects to other members of a team.
  • Experience working with annual brand budgets and P&L concepts revenue, cogs, gross profit margin, operating expenses, and income.
  • Experience working with cross-functional teams in a matrixed environment.
  • Proficiency in CRM software (e.g., Salesforce) preferred.
We will consider employment of qualified applicants with arrest and conviction records.

Salary Range$92100 - $156700 / Salaried

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