Senior Project Manager, Client Services

6 days ago

Chicago, United States Lighthouse Full time

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.

What's unique about this role?

The Senior Project Manager is responsible for managing to a case or client annual budget, consulting clients on eDiscovery best practices, and identifying preferred paths to completing projects with a focus on reducing costs, increasing speed of delivery and use of Lighthouse technologies to drive client satisfaction. Senior PMs are responsible for planning, monitoring and managing internal and external project communications of pod members. In addition, Senior PMs provide workflow consultation, drive the development of standards and participate in the daily activities associated with providing eDiscovery support to clients.

What will this person do?

* Respond to client requests and provide consultation to clients to manage the scope, execution, and overall delivery of solutions that comply with industry best practices and Lighthouse Standards.
* Train and develop team members on workflows and eDiscovery best practices.
* Initiate work on behalf of clients by creating work orders for tasks associated with data processing, review, and production.
* Communicate expectations for scope and deadlines to internal and external stakeholders

Bring your passion and together we will shine. It would also be great if you have the following:

* Bachelor's degree (Masters or JD a plus) or equivalent experience.
* 6+ years of work experience with at least four years of e-Discovery project management experience.5+ years of successful experience in a law department, law firm and/or a legal consulting firm or eDiscovery provider
* Relativity experience required.
* Excellent eDiscovery skills needed to provide consultation and creation of client and project solutions that drive the use of technology and workflows that reduce overall client costs, improve speed, and/or deliver a higher quality product.
* Knowledge of or the ability to quickly acquire a deep understanding of Lighthouse workflows, internal tools and documentation necessary to act as an internal escalation resource, and ability to work both independently and in a team environment.
* Strong communication skills to effectively transmit information via written (email and forms based formats ) and verbal communications to convey instructions, identify issues, propose solutions and manage conflicts between internal and external stakeholders.
* Project management skills to successfully manage client relationships and execute projects to completion in order to deepen Lighthouse relationships to ensure repeat work and increased share of clients' total spend and to gain clients' trust as a consultant.
* Flexibility and adaptability to handle a changing and growing workload.
* Strong project management skills including the ability to interpret a variety of instructions provided in written and oral form.

Work Environment and Physical Demands

* Duties are performed in a typical office environment while at a desk or computer table.
* Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
* Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

The expected pay for this role will range from $115,000 to $135,000 per year. This role will be eligible to participate in an annual bonus or incentive program.

Lighthouse offers a quality comprehensive benefits package including, medical, dental, vision, and a 401k with company match. Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine through 98point6, and other wellness plans. We offer a generous Flexible PTO program and paid volunteer days. Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best-shine.

  • Senior Operations Manager

    4 weeks ago

    Chicago, United States Project Management Advisors Full time

    Project Management Advisors, Inc. (PMA) is a national real estate advisory firm providing consulting services as the owner's representative, including development management, project management, program management and investor representation. Recognized among the commercial real estate industry's top professional services firms, including being named to...

  • Senior Operations Manager

    4 weeks ago

    Chicago, United States Project Management Advisors Full time

    Project Management Advisors, Inc. (PMA) is a national real estate advisory firm providing consulting services as the owner's representative, including development management, project management, program management and investor representation. Recognized among the commercial real estate industry's top professional services firms, including being named to...

  • Senior Director Client Services

    2 weeks ago

    chicago, United States iQuest Partners Full time

    ABOUT THE POSITION:Our client, a leading omnichannel commerce agency is looking for a Senior Director of Client Services to lead and manage a best-in-class client services team.**Ideal location is Chicago, IL or Detroit, MI.JOB RESPONSIBILITIES:Support and continue to build a client services team by creating processes, training, and rolling out new business...

  • Senior Director Client Services

    2 weeks ago

    Chicago, United States iQuest Partners Full time

    ABOUT THE POSITION:Our client, a leading omnichannel commerce agency is looking for a Senior Director of Client Services to lead and manage a best-in-class client services team.**Ideal location is Chicago, IL or Detroit, MI.JOB RESPONSIBILITIES:Support and continue to build a client services team by creating processes, training, and rolling out new business...

  • Senior Director Client Services

    2 weeks ago

    chicago, United States iQuest Partners Full time

    ABOUT THE POSITION:Our client, a leading omnichannel commerce agency is looking for a Senior Director of Client Services to lead and manage a best-in-class client services team.**Ideal location is Chicago, IL or Detroit, MI.JOB RESPONSIBILITIES:Support and continue to build a client services team by creating processes, training, and rolling out new business...

  • Senior Project Manager

    3 months ago

    Chicago, United States GMA Construction Group Full time

    GMA Construction Group is seeking an experienced Senior Project Manager with a strong background in the construction industry. The ideal candidate shall have 7+ years of construction experience as a Project Manager.We are looking for a seasoned Construction Project Manager to manage organization of key client projects. Project management responsibilities...

  • Senior Client Services Manager

    2 weeks ago

    Chicago, Illinois, United States AMS Staffing, Inc. Full time

    **Role Overview**The Senior Client Services Manager role is a pivotal position that focuses on receiving and enhancing client relationships. Key responsibilities include client relationship management, retention and relationship repair, utilizing firm resources, client support and advisory, team leadership and development, and operational excellence.Key...

  • Senior Project Manager

    2 weeks ago

    Chicago, United States Owen Thomas Group Full time

    Senior Project ManagerSenior Project Manager| Renewable Energy | EPC | Construction & Engineering Field | Solar, Battery Storage, Microgrid | Chicago, IL | Permanent, Full-Time | Salary up to $150k + Profit Sharing BonusCompanyAs an Solar and Electrical EPC, this organization is well equipped to handle the growing need for clean energy across the US. They...

  • Client Wellness Manager

    4 weeks ago

    Chicago, United States Senior Helpers Full time

    The Client Wellness Manager (LPN) will oversee the daily operations of the in-home care services, including managing a team of caregivers, coordinating care plans, and ensuring compliance with healthcare regulations. This individual will serve as the key point of contact for clients and their families, ensuring that our services meet the needs of each client...

  • Senior Project Manager

    4 weeks ago

    Chicago, United States CB Partners, LLC Full time

    CB Partners is assisting a commercial construction client on their search for a Project Manager to join their team. The ideal candidate will have a strong background in commercial construction project management, with a proven ability to lead project teams, coordinate effectively with stakeholders, and manage project resources to meet client expectations and...

  • Senior Project Manager

    2 weeks ago

    Chicago, United States Michael Page Full time

    Be a Senior Project Manager for a company that has a diverse portfolio of projects with a strong pipeline. Throughout these projects have direct communication with ownership to ease the process of the work flow.Client DetailsThis $1B company, located in the West Loop, works on various types of projects throughout the United States. This contractor works with...

  • Senior Project Manager

    1 week ago

    Chicago, United States Michael Page Full time

    Be a Senior Project Manager for a company that has a diverse portfolio of projects with a strong pipeline. Throughout these projects have direct communication with ownership to ease the process of the work flow.Client DetailsThis $1B company, located in the West Loop, works on various types of projects throughout the United States. This contractor works with...

  • Project Manager

    4 weeks ago

    Chicago, United States RLE Project Management Full time

    Job TitleProject ManagerThis role is an exciting opportunity for candidates with 5+ years of experience in the architecture, engineering, or construction industry.Company ProfileRLE is a hands-on, dynamic project management firm. From coast-to-coast, we provide highly engaged owner representation for commercial developments and construction projects.Our...

  • Senior client manager

    3 months ago

    Chicago, United States Zego Full time

    Responsibilities The Senior Client Success Manager (CSM) is a senior-level position, delivering against agreed upon success plans with our clients by empowering the customer to minimize time to value and working cross functionally to drive initiatives internally on their behalf. We do this by driving enablement externally and advocacy internally. Senior CSMs...

  • Senior Client Service Associate

    3 weeks ago

    Chicago, United States Canadian Imperial Bank of Commerce Full time

    Senior Client Service Associate Apply Location: Chicago, IL Time Type: Full time Posted on: Posted 3 Days Ago Time left to apply: End Date: December 4, 2024 (24 days left to apply) Job Requisition ID: 2424180 We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing...

  • Project Manager-Preservation Services

    2 months ago

    Chicago, United States Artifact Services Full time

    We are seeking an applicant with experience and interest in pursuing a career in fine art conservation and museum-quality custom framing.The position would work alongside the principal of our company to facilitate new and ongoing projects. No project is ever the same, and each scope of work is customized according to the needs of the piece and the clients....

  • Senior Project Manager

    1 week ago

    Chicago, United States STRUCTURAL Full time

    STRUCTURAL integrates technology-driven solutions with specialty contracting services to improve, protect, and enhance the existing infrastructure of owners directly, and in partnership with designers and contractors. STRUCTURAL offers a wide range of specialty repair and maintenance services and is the largest concrete repair contractor in the United...

  • Senior Design Project Manager

    2 months ago

    Chicago, United States Hoerr Schaudt Landscape Architects Full time

    Senior Design Project Manager - Landscape Architect Preferred8+ years' experience in project management required.We’re looking for an individual with expertise in, and a love of, project management with a background/degree in either landscape architecture or architecture. This role will provide opportunities to work on amazing residential and commercial...

  • Senior client manager

    6 days ago

    Chicago, United States Zego Full time

    Minimum Requirements This requires a high level of product and industry knowledge along with effective account management skills Extensive experience in a client-facing / account management role Business savvy with consultative, problem solving, approach Proven track record of success with a verifiable history of exceeding customer success goals Experience...

  • Senior Project Manager

    4 weeks ago

    Chicago, United States Appleton Finn Full time

    We currently have an opportunity for a Senior Project Manager in the Greater Chicago Area. As Senior Project Manager you will report to the EVP and will supervise project staff. ResponsibilitiesResponsible for managing and directing the project team by providing the communication, coordination and follow-up necessary to meet project goals and...