Senior client manager
6 days ago
Minimum Requirements This requires a high level of product and industry knowledge along with effective account management skills Extensive experience in a client-facing / account management role Business savvy with consultative, problem solving, approach Proven track record of success with a verifiable history of exceeding customer success goals Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices Proven ability to work in a fast paced, team centered work environment Prior experience in SaaS, multifamily, or PropTech Technical aptitude and ability to identify alternative solutions to customer issues Ability to handle multiple, critical, high priority issues with a sense of urgency Proficiency with Google Suite Products Excellent communication verbal, written, interpersonal with strong active listening skills Ability to demonstrate effective problem solving skills and strong client orientation Detail-oriented and dependable, with a positive and inquisitive attitude Ability to multitask, prioritize, and collaborate with cross-functionally Exhibit a high degree of self-motivation, drive and a proactive nature Bachelor's degree or higher Three to five years of experience in a customer success role A track record of providing excellent customer advocacy Responsibilities The Senior Client Success Manager (CSM) is a senior-level position, delivering against agreed upon success plans with our clients by empowering the customer to minimize time to value and working cross functionally to drive initiatives internally on their behalf We do this by driving enablement externally and advocacy internally Senior CSMs manage a portfolio consisting of the largest and most high value customers Proactively manage a portfolio of mostly Large (enterprise) customers Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits, reports, events Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers Proactively identify and escalate at risk clients and product issues Ensure 95% call to action compliance Provide a high level of actionable insight and data analysis to provide value for our customers Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork Be viewed by clients as a trusted advisor that understands their business and how Zego can help impact key business results Participate in POD and attend Sprint review meetings Accurately documents and updates client records, support notes and interactions within the various software systems (Salesforce, Jira, etc) Consistently meets personal / team goals and quotas Develop and manage a book of clients from CSA covered segments Mediate between clients and the organization Company Information Zego is a property technology company that modernizes resident experience management to boost retention, productivity, and NOI. Zego's mobile-first engagement platform for the residential real estate industry unifies the most critical resident touch-points into one app. Everything seamlessly integrates into your back-end system, from payments and utilities to communications and smart devices. Since its inception in 2003, Zego has grown from a payments provider to a comprehensive resident experience management platform. With more than 350 employees, Zego serves 6,000 residential real estate companies and over 12 million units nationwide. Zego is a company of Global Payments [NYSE: GPN] that provides financial technology services globally. Learn more about how Zego powers a better resident experience at gozego.com. #J-18808-Ljbffr
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Client Wellness Manager
3 weeks ago
Chicago, United States Senior Helpers Full timeThe Client Wellness Manager (LPN) will oversee the daily operations of the in-home care services, including managing a team of caregivers, coordinating care plans, and ensuring compliance with healthcare regulations. This individual will serve as the key point of contact for clients and their families, ensuring that our services meet the needs of each client...
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Senior Client Services Manager
2 weeks ago
Chicago, Illinois, United States AMS Staffing, Inc. Full time**Role Overview**The Senior Client Services Manager role is a pivotal position that focuses on receiving and enhancing client relationships. Key responsibilities include client relationship management, retention and relationship repair, utilizing firm resources, client support and advisory, team leadership and development, and operational excellence.Key...
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Senior Client Associate
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Chicago, United States Brown Brothers Harriman Full timeAt BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application! What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You...
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Senior Project Manager, Client Services
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Chicago, United States Lighthouse Full timeWhat is special about Lighthouse? Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where...
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Senior Client Care Manager
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Chicago, Illinois, United States CBRE Full timeAbout the RoleThis position is responsible for driving business growth through direct client engagement, crafting solutions that align with client needs, and implementing the business development bid process. The role also supports existing account renewals and expansions.Key ResponsibilitiesAssist in creating national operational strategies and lead efforts...
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Senior Client Associate
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Chicago, United States Epsilon Full timeJob Description How You’ll Make an Impact: The Senior Client Associate will be responsible for driving significant revenue growth and expanding Epsilon's client base. Reporting directly to the Director, Client Management, this role will involve cultivating strong relationships with existing and potential clients, identifying new business...
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Senior Client Advisor Chicago
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Client Manager
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Chicago, United States Matthews International Full timeSGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company. POSITION SUMMARY The Account Manager builds...
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Senior Director Client Services
2 weeks ago
chicago, United States iQuest Partners Full timeABOUT THE POSITION:Our client, a leading omnichannel commerce agency is looking for a Senior Director of Client Services to lead and manage a best-in-class client services team.**Ideal location is Chicago, IL or Detroit, MI.JOB RESPONSIBILITIES:Support and continue to build a client services team by creating processes, training, and rolling out new business...
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Senior Director Client Services
2 weeks ago
Chicago, United States iQuest Partners Full timeABOUT THE POSITION:Our client, a leading omnichannel commerce agency is looking for a Senior Director of Client Services to lead and manage a best-in-class client services team.**Ideal location is Chicago, IL or Detroit, MI.JOB RESPONSIBILITIES:Support and continue to build a client services team by creating processes, training, and rolling out new business...
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Senior Director Client Services
2 weeks ago
chicago, United States iQuest Partners Full timeABOUT THE POSITION:Our client, a leading omnichannel commerce agency is looking for a Senior Director of Client Services to lead and manage a best-in-class client services team.**Ideal location is Chicago, IL or Detroit, MI.JOB RESPONSIBILITIES:Support and continue to build a client services team by creating processes, training, and rolling out new business...
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Senior Client Service Associate
3 weeks ago
Chicago, United States Canadian Imperial Bank of Commerce Full timeSenior Client Service Associate Apply Location: Chicago, IL Time Type: Full time Posted on: Posted 3 Days Ago Time left to apply: End Date: December 4, 2024 (24 days left to apply) Job Requisition ID: 2424180 We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing...
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Senior Vice President of Client Leadership
1 month ago
Chicago, Illinois, United States RAPP Full timeAbout the RoleRAPP is seeking a seasoned professional to lead our Client Leadership team as Senior Vice President. This is a unique opportunity to drive growth, build strategic relationships, and shape the future of our clients' businesses.Key ResponsibilitiesDevelop and execute multi-year engagement plans to drive growth and scope expansionCollaborate with...
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Senior Client Partner
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Chicago, United States The Second City Full timeSecond City Works is the professional services arm of The Second City, the premier brand in improv-based sketch comedy. Second City Works focuses on helping organizations tackle real business problems by leveraging The Second City’s unique perspective on improvisation, communication, storytelling, and teamwork. We do this through offerings like hands-on...
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Chicago, Illinois, United States Circa - IPG DXTRA Full timeJob Title: Senior Account Director, Client Experience LeaderAt Circa - IPG DXTRA, we are seeking a seasoned Senior Account Director, Client Experience Leader to join our team. This role is responsible for leading multi-channel campaigns to success, coaching team members, and bringing to life some of the best in-culture ideas.We are looking for a strong...
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Certified Nursing Assistant
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Tax Senior Manager
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Chicago, United States EisnerAmper LLP Full timeJob DescriptionAt EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you'll love from top to bottom - we give you the tools you...
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Senior Director, Client Engagement
1 week ago
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Senior Client Service Associate
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Senior Director, Client Engagement
5 days ago
Chicago, United States Hitachi Solutions Asia Pacific Pte. Ltd. Full timeHitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship...