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Service Planning
2 months ago
Department Overview
The company’s Service Planning and Design organization (SP&D) supports the business vision by delivering customers safe, reliable, and affordable electric and gas services in compliance with all applicable regulatory and internal requirements. SP&D supports both gas and electric operations through its customer project management, design and estimating functions.
Position Summary
The Service Planning & Design leadership job family is responsible for customer advocacy, project coordination and delivery for new business electric and gas customer projects, designs, cost estimates, contracts, accounts receivables, dependency management, clerical services and other related services.
Location is flexible within the PG&E Service Territory’s Central Valley Region, please note hiring leader will make final decision of what are appropriate headquarters for the role based on business need.
Position will require up to approximately 25% of travel time in work schedule.
This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory (Central Valley area of California).
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.
Job Responsibilities
Supervises staff providing customer consultation for new business opportunities, customer advocacy, project management and designs for new business gas and electric customers, overseeing the new service process roadmap and driving revenue generation for the company.
Maintains overall customer experience of new business customer projects, coordinating across all lines of business for service delivery.
Supervises staff to drive performance and accomplish results through effective recruitment and selection, training and development, performance management and coaching, and rewards and recognition.
Maintains organizational and employee performance in alignment with new business customer delivery goals and metrics including safety, productivity, quality, customer satisfaction and areas of improvement.
Establishes and maintains effective relationships with union shop stewards and understands and adheres to union contracts.
Ensures adherence in the areas of tariff compliance, rules, regulations, accounts receivable guidelines and contracts. Ensures work is performed and meets all Company and California Public Utilities Commission (CPUC) standards, criteria, and compliance requirements.
Creates a safety-first work environment and culture.
Qualifications
Minimum:
Bachelors Degree in Business Administration or job-related discipline or equivalent experience
Valid Drivers’ License
3 years of job-related experience
2 years of utility/construction/urban planning experience including experience with service planning, estimating, project management, technical customer service and/or other relevant experience.
Desired:
Leadership experience
PMP-Project Management Professional certification
Construction Management certification
Knowledge of utility industry safety practices and requirements
Strong knowledge of new business tariffs and gas and electric Rule 2, 15 and 16
Knowledge of the California Public Utility Commission General Orders (GO) 95, 128 and 165 requirements and bargaining unit contracts
Knowledge of estimating preparation and approval process
Knowledge of gas and electric distribution construction practices
Working knowledge of the Work Management Process, SAP and Construction Scheduling process
Working knowledge of bargaining unit contracts
Good communication, interpersonal, and collaboration skills to effectively build relationships and manage subordinates
Strong customer service orientation
Proficient in Microsoft Office and SAP
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