Customer Service Representative

2 weeks ago

Stockton, United States FFE Transportation Full time
Customer Service Representative

Frozen Food Express is looking for a Customer Service Representative for our Stockton, CA location.

Responsibilities:

  • Support daily activities of FFE Account Manager
  • Responsible for daily hands-on customer related situations, account development and customer satisfaction
  • Accurately and timely input all load information into the operating system
  • Will be responsible for communicating directly with customer's employees to determine daily freight needs and providing status updates to them
  • Provide exceptional customer service to FFE Customer/employees, carriers, and drivers.
  • Communicating daily with carriers, the on-site customer and freight employees to ensure on-time pick-ups & deliveries
  • Enter orders into the system
  • Interacting directly with customer to determine products ready to be shipped
  • Monitor and trace load so that follow up can be made to the customer regarding issues that could effect on-time pick up or delivery
  • Creating and disturbing freight documents (BOL's, labels, manifest, etc)
  • Entering load information and tracking/tracing shipments in software system
  • Scheduling necessary appointments with receivers and coordinating delivers
  • Running all necessary reporting tools and reporting information to the appropriate departments/managers as requested
  • Ensure superior customer service, problem resolution, and effective procedures and process throughout the department
  • Communicate service issues, declined business and new business opportunities to the sale department
  • Other duties as assigned or as needed
Requirements:
  • 3+ years of current Customer Service experience required
  • Transportation experience required
  • AS400 experience preferred, but not required
  • Strong problem solving skills and ability to multi-task
  • Ability to manage multiple priorities and exceptional follow-through abilities
  • Strong organization skills for planning, decision-making and executing.
  • Excellent oral and written communications skills
  • Individual must be flexible. As hours will be based on Customer needs, overtime or weekend shifts may be required
  • Must be professional
  • PC literate to include Microsoft Office products such as Word, Excel and Outlook
The statements above are intended to describe the general nature of the list of job requirements and/or duties performed by the employees and may not contain all capabilities necessary to perform the job at all times due to circumstances. Statements are not intended to be construed as an exhaustive list of all duties. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected to and must be able to perform all such duties and tasks. Employment will require a criminal background investigation and a drug/alcohol screening.

Frozen Food Express is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origins, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, or any other characteristic protected by law.

We offer a competitive benefits and compensation package to meet individual and family needs. Benefits include:
  • Multiple medical plans, including:
    • Prescription coverage
    • Online Virtual Medical Visits
    • 24 Hour Nurse Support
    • Wellness Initiatives to encourage healthy living
    • Preventative Care Services

  • Dental and Vision plans
  • Flexible Spending Account
  • $25k Basic Life insurance provided at no cost to employee
  • Disability and additional Life insurance plans available
  • 401(k) Retirement Plan
  • Vacation and Sick time


Employee premium contributions are based on benefit plan election and level of coverage.

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