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Product Support Specialist
2 months ago
- Work 40 hours a week within 2 shifts
- Monday-Friday 8 am to 4:30 pm or 10 am to 6:30 pm
- Seasonally August to February
- Provide technical and directional assistance to internal and external customers on process and products manufactured by HHT.
- Assist customers via phone, email, and other support tools
- Escalate necessary issues to Consumer Care Team Lead for direction or resolution.
- Work internally with outside sales force, product management and other departments to ensure customer satisfaction.
- Assist with technical and/or complex customer service problems.
- Research service part requirements applicable to unit based on model and serial number.
- Open, track, and close trouble tickets within HHTs CRM systems; ensure problem ownership and promotes end-user satisfaction
- Work in a cohesive team environment
- High School diploma or equivalent
- Required - direct Customer Support or call center experience
- Salesforce knowledge is a plus
- Ability to employ proper customer handling techniques
- Possess troubleshooting and problem-solving skills
- Excellent oral and written communication skills
- Experience with Windows and Microsoft Office suite of programs
- Read, interpret, and understand blueprints and dimensional drawings
- Fluent in English; Preferred- Spanish and/or French languages ability is a plus
About Working for Hearth & Home Technologies
Hearth & Home Technologies (HHT) is the Residential Building Products division of HNI Corporation (NYSE: HNI). We are the world's leading developer, manufacturer, distributor and installer of hearth products. Our products include a wide variety of gas, electric, wood burning fireplaces, inserts, stoves, fire tables, fire pits and accessories. HHT carries the industrys best and most recognized brands, including: Heat & Glo, Heatilator, Harman, Quadra-Fire, PelPro, Vermont Castings, Outdoor GreatRoom Company (OGC), and Fireside Hearth & Home retail stores and builder design centers. Lakeville, Minnesota is our home, but we have locations throughout the United States.? Our driving passion surrounds the pillars of bringing warmth, comfort, and peace of mind to the places people live and gather???????
