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Help Desk Administrator

3 months ago

Voorhees, United States The People Placers Full time

We seeks a Help Desk/Systems Support to work in our clients Voorhees, NJ office. This position will be onsite, Monday through Friday (hours will vary), as well as a rotating on-call weekend schedule. This person should be highly motivated and have excellent customer service and relationship-building skills, with a demonstrated ability to work independently and as a member of a team.

Salary: $50k to $60k

Key Responsibilities:

  • Provide telephone and desk support to help resolve any problems employees encounter with software or data management systems – iManage;
  • Serve as the initial point of contact for any software troubleshooting;
  • Identify, troubleshoot, and resolve related issues that involve desktop computer software or data management systems;
  • Special projects and additional duties as assigned;

Qualifications:

  • Ideal candidate will have 2 -5 years of experience in a Law Firm setting;
  • Basic knowledge and understanding of legal documents and document management systems;
  • Advanced knowledge and experience with Microsoft Word and Excel, Kofax PDF, and iManage;
  • Strong customer service skills in a fast-paced environment;
  • Must be extremely organized, great attention to detail, and be able to prioritize workload;
  • Ability to work well as part of collaborative team and communicate effectively with all levels of management;
  • Excellent written and verbal communication skills