Operations Support Specialist

1 week ago

Paducah, United States Metronet Full time
Description

Love Your Mondays again

Join the Future of Connectivity with Metronet and Vexus

Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities.

Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.

Operations Support Specialist

As an Operations Support Specialist, you will be responsible for the daily routing and monitoring of our Fiber Technicians as they are dispatched in install activities in the field. This position is taking in-bound calls from our internal teams to schedule install services as well as making out-bound calls to our customers to update them on the status of their installs and any delays that might have been encountered.

ESSENTIAL JOB FUNCTIONS:

  • Monitor and make adjustments to technician routes as needed.
  • Perform daily routing of resources within a region.
  • Monitors ETA/TOA compliance for field operations workforce.
  • Assist technicians with issues that may arise during an activity.
  • Communicates with supervisors and managers about operations and/or dispatch issues.
  • Receive inbound calls from technicians and customers.
  • Uses software tools to manage a variety of tasks to support field operations - ETA/TOA, Footprints, Q-manager, Microsoft Office applications, etc.
  • Place outbound telephone calls to customers as necessary to confirm date/time for service call visits or to gather additional information related to service problems.
  • Special projects as assigned by the department supervisor.
  • Other related instructions/duties as defined by the associate's supervisor; subject to all applicable state and federal laws.

JOB QUALIFICATIONS AND REQUIREMENTS:

  • High School Diploma or equivalent is required.
  • Experience in computer based order entry systems
  • Must be legally authorized to work in the U.S.

ADDITIONAL JOB REQUIREMENTS:

  • Proficient with MS Word and Excel
  • Telecommunications and/or video experience a plus
  • Strong planning, organizational, and follow up skills.
  • Excellent people and process management skills.
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with multiple department staffs.
  • Ability to recognize priority issues and escalate accordingly.
  • Ability to learn new processes and procedures.
  • A drive to win as a part of a team.
  • Passion for your work and the mission of the company.

Join us and find out what it means to love your career

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

Pay - $18.00/hr.

#LI-AF1

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