Operations Support Specialist

1 week ago


Paducah, Kentucky, United States Metronet Full time
Job Summary

Metronet is seeking a highly skilled Operations Support Specialist to join our team. As an Operations Support Specialist, you will be responsible for providing exceptional customer service and support to our customers and internal teams. You will be the primary point of contact for customer inquiries, concerns, and issues related to our fiber optic services.

Key Responsibilities
  • Provide exceptional customer service and support to customers and internal teams via phone, email, and in-person interactions.
  • Respond to customer inquiries, concerns, and issues in a timely and professional manner.
  • Work closely with internal teams to resolve customer issues and concerns.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement process improvements to enhance customer experience.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment and provide exceptional customer service.
  • Proficient in Microsoft Office applications.
What We Offer

Metronet offers a competitive salary and benefits package, including health, vision, and dental insurance, as well as a 401(k) matching program. We also offer opportunities for professional growth and development, as well as a fun and dynamic work environment.



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