Marine IT Support Specialist

1 week ago


Paducah, Kentucky, United States Marquette Transportation Company, LLC Full time

Position: Marine IT Support Specialist

Employment Type: Full-time Hourly/Non-Exempt

Reports to: IT Services Manager

Division: River

About Marquette Transportation Company, LLC:

Marquette Transportation Company, LLC is a premier provider of inland marine transportation services, established in 1978. With headquarters in Paducah, Kentucky, we operate a fleet of over 130 towboats across the Mississippi River System, Gulf-Intracoastal Waterway, and the near-shore coastwise market. Our extensive operations include managing over 1,000 dry cargo barges, supported by a workforce of more than 1,500 vessel and shore-based employees. We pride ourselves on being the only fully integrated fleet in the industry capable of delivering our unique services.

Key Responsibilities:

  • Deliver exceptional customer service to both shore and vessel personnel.
  • Provide remote and on-site technical assistance at various locations.
  • Diagnose and troubleshoot computer and device issues to identify root causes.
  • Maintain detailed records of all support activities using internal tools.
  • Oversee the life cycle management of technology assets in both office and vessel environments.
  • Conduct routine maintenance, repairs, and optimizations of computer systems.
  • Ensure the functionality of navigational equipment, including AIS and GPS systems.
  • Manage the upkeep of printers, scanners, and multifunction devices.
  • Assist with the installation, maintenance, and administration of network systems.
  • Provide support for mobile devices and cellular network configurations.
  • Install, test, and configure operating systems and authorized software as necessary.
  • Adhere to company policies regarding software and documentation management.
  • Support IT teams with routine administrative tasks as needed.
  • Receive, test, inventory, and configure technology hardware for various applications.
  • Perform preventive maintenance and cleaning of equipment as directed.
  • Coordinate with vendors for equipment returns and warranty management.
  • Assist in setting up training sessions and special demonstrations.
  • Participate in scheduled on-call rotations as assigned.
  • Be prepared for potential travel requirements as needed.
  • Support and/or undertake additional IT-related duties and project tasks as assigned.

Qualifications:

  • Associate Degree from an accredited technical institution or equivalent experience.
  • Self-driven individual with strong customer service and communication abilities.
  • Willingness to learn through hands-on training and mentorship.
  • Proficient understanding of PC hardware, networking protocols, and mobile operating systems.
  • Familiarity with Microsoft applications, Windows operating systems, and Office Suite.
  • Experience in troubleshooting and setting up printers, mobile devices, and network equipment.
  • Knowledge of coaxial connections and soldering is a plus but not mandatory.
  • Skilled in using hand and power tools in various environments.
  • Ability to lift up to 75 pounds and navigate ladders safely.
  • Valid driver's license with a good driving record and ability to obtain necessary credentials.

Marquette Transportation Company, LLC offers a competitive compensation package, including health, dental, and vision insurance, a 401K plan with company matching, a bonus structure, company-paid life insurance, short- and long-term disability coverage, flexible spending accounts, critical illness and accident insurance, and additional incentives.



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