Marine IT Support Specialist
1 week ago
Position: Marine IT Support Specialist
Employment Type: Full-time Hourly/Non-Exempt
Reports to: IT Services Manager
Division: River
About Marquette Transportation Company, LLC:
Marquette Transportation Company, LLC is a premier provider of inland marine transportation services, established in 1978. With headquarters in Paducah, Kentucky, we operate a fleet of over 130 towboats across the Mississippi River System, Gulf-Intracoastal Waterway, and the near-shore coastwise market. Our extensive operations include managing over 1,000 dry cargo barges, supported by a workforce of more than 1,500 vessel and shore-based employees. We pride ourselves on being the only fully integrated fleet in the industry capable of delivering our unique services.
Key Responsibilities:
- Deliver exceptional customer service to both shore and vessel personnel.
- Provide remote and on-site technical assistance at various locations.
- Diagnose and troubleshoot computer and device issues to identify root causes.
- Maintain detailed records of all support activities using internal tools.
- Oversee the life cycle management of technology assets in both office and vessel environments.
- Conduct routine maintenance, repairs, and optimizations of computer systems.
- Ensure the functionality of navigational equipment, including AIS and GPS systems.
- Manage the upkeep of printers, scanners, and multifunction devices.
- Assist with the installation, maintenance, and administration of network systems.
- Provide support for mobile devices and cellular network configurations.
- Install, test, and configure operating systems and authorized software as necessary.
- Adhere to company policies regarding software and documentation management.
- Support IT teams with routine administrative tasks as needed.
- Receive, test, inventory, and configure technology hardware for various applications.
- Perform preventive maintenance and cleaning of equipment as directed.
- Coordinate with vendors for equipment returns and warranty management.
- Assist in setting up training sessions and special demonstrations.
- Participate in scheduled on-call rotations as assigned.
- Be prepared for potential travel requirements as needed.
- Support and/or undertake additional IT-related duties and project tasks as assigned.
Qualifications:
- Associate Degree from an accredited technical institution or equivalent experience.
- Self-driven individual with strong customer service and communication abilities.
- Willingness to learn through hands-on training and mentorship.
- Proficient understanding of PC hardware, networking protocols, and mobile operating systems.
- Familiarity with Microsoft applications, Windows operating systems, and Office Suite.
- Experience in troubleshooting and setting up printers, mobile devices, and network equipment.
- Knowledge of coaxial connections and soldering is a plus but not mandatory.
- Skilled in using hand and power tools in various environments.
- Ability to lift up to 75 pounds and navigate ladders safely.
- Valid driver's license with a good driving record and ability to obtain necessary credentials.
Marquette Transportation Company, LLC offers a competitive compensation package, including health, dental, and vision insurance, a 401K plan with company matching, a bonus structure, company-paid life insurance, short- and long-term disability coverage, flexible spending accounts, critical illness and accident insurance, and additional incentives.
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