Technical Support Specialist

1 week ago


Paducah, Kentucky, United States Marquette Transportation Company, LLC Full time

Position: IT Systems Technician

Employment Type: Full-time Hourly/Non-Exempt

Reporting To: IT Services Manager

Division: River

Location: Paducah, KY

About Marquette Transportation Company, LLC:

Founded in 1978 and headquartered in Paducah, Kentucky, Marquette Transportation Company, LLC is a premier provider of inland marine transportation services. Operating a fleet of over 130 towboats across the Mississippi River System, Gulf-Intracoastal Waterway, and near-shore coastwise market, we also manage a substantial inventory of over 1,000 dry cargo barges. With additional offices in various locations, our company employs over 1,500 personnel, making us the largest independent towing service provider in the inland waterways sector.

Key Responsibilities:

  • Deliver exceptional customer service to both shore and vessel personnel.
  • Provide both remote and on-site technical assistance at various locations.
  • Identify and troubleshoot computer and device issues to ascertain the underlying cause of malfunctions.
  • Maintain detailed records of all support activities using internal tools.
  • Oversee the life cycle management of technology assets in both office and vessel environments.
  • Conduct routine maintenance, repairs, and enhancements on computer systems.
  • Ensure the functionality of navigational equipment such as AIS and GPS on vessels.
  • Manage printers, scanners, and multifunction devices.
  • Assist with the installation, upkeep, and administration of network systems.
  • Provide support for mobile devices and cellular network configurations.
  • Install, test, and set up operating systems and authorized software as necessary.
  • Adhere to company policies regarding software and documentation management.
  • Support IT teams with routine administrative tasks as required.
  • Receive, assess, inventory, and configure technology hardware for various uses.
  • Perform preventive maintenance and cleaning of equipment as instructed.
  • Coordinate with vendors for equipment warranty and RMA management.
  • Assist in the preparation for training sessions and special demonstrations.
  • Participate in scheduled on-call rotations as assigned.
  • Be open to potential travel as required by the role.
  • Support and/or undertake additional IT-related tasks and projects as needed.

Qualifications:

  • Associate Degree from an accredited technical institution or equivalent experience.
  • Self-driven individual with strong customer service and communication abilities.
  • Capacity to learn and adapt through hands-on training.
  • Proficient understanding of PC hardware, networking protocols, and mobile operating systems.
  • Familiarity with Microsoft applications, Windows operating systems, and Office Suite.
  • Experience in troubleshooting and setting up printers, mobile devices, and network equipment.
  • Knowledge of coaxial connections and soldering is advantageous but not mandatory.
  • Skilled in using hand and power tools in confined spaces and outdoor settings.
  • Able to lift up to 75 pounds and climb ladders as necessary.
  • Possess a valid driver's license with a good driving record and the ability to obtain a TWIC card.

Marquette Transportation Company, LLC offers a competitive compensation package that includes health, dental, and vision insurance, a 401K plan with company matching, a bonus structure, company-paid life insurance, short- and long-term disability coverage, flexible spending accounts, critical illness and accident insurance, along with various other incentives.



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